Customer Experience cum Operation Manager - Telecom

- MBA with 8 - 10 years of experience in operations

- Should have experience of handling a team

- Preference will be given to the candidates with operations background

- Responsible for timely execution of special projects/up-gradation assignments

- Assume overall responsibility for supporting technical customer care as per laid down norms as well as monitoring of complaint resolutions

- Monitor and track implementation of various new infra for existing network and customers

- Support rollout of new platforms like GIS,FWMP,CRM, GPON etc

- Review recommendations received from Branches for implementation of new projects, provide resources required and monitor implementation

- Support end-to-end customer care processes and procedures with a view to increase customer retention