Customer Delight Manager - Healthcare

Budget can only be till 16 lacs with some esops on top.

Responsibilities:

- Handling customer queries via any support channel

- Approach all queries with customer centric attitude

- Offering exceptional customer service and satisfaction

- Help build and improve processes

- Adhere to set standards of TAT and SLA

- Demonstrates customer empathy during all interactions with customers.

Candidate Requirements:

- 1 to 5 years' experience in a customer support role

- Can handle verbal and non-verbal process (chat, email, phone)

- Excellent interpersonal skills

- Excellent written and oral communication skills in English and Hindi

- A quick learner

- Ability to make high quality decisions & Multi task.

Language Proficiency: English (Fully proficient), Hindi (working proficiency), Marathi & Telegu( limited working proficiency), Tamil & Kannada ( Elementary proficiency)