Customer Care Lead - FMCG - Startup

Currently hiring for a Global start up in India, a UK company in FMCG.

Position : Customer Care Executive

Brief of Role :

- To respond effectively to consumer inquiries and complaints (calls, emails, white mail and social care) within agreed time frames

- To provide world class consumer care to support world class brands

- To ensure consumer’s requirements and expectations are fully met at all times.

- To meet consumers’ expectations across the range of products, whilst maintaining awareness of productivity, quality and service levels at all times.

- Provide admin support to the Indian management team

Looking For :

- Experience in FMCG consumer relation is essential, preferably with the food industry

- Fluent in English and Hindi

- Confident telephone manner, including good communication and listening skills