Customer Account Manager - FMCG

Job Description

Job Title : Customer Account Manager

Job objective: Responsible for achieving revenue targets and increasing the company's customer share of assigned strategic customer.

Key Requirements

Supply Chain Management: (Service Management)

- Designing, Planning and implementing supply chain (Warehousing and distribution) for the customer.

- Defining various SLA's and ensuring adherence to same.

- Developing and monitoring various MIS reports

- Send MIS reports to the customer as per Customer Specifications

- Handling and resolving service issues in consultation with customers and Operations team

- Follow ups with internal Branches for daily sales reports.

- Process mapping and compliance on SFDC for productivity measurement

Customer Relation:

- Liaise with customers on a regular basis to identify their crucial and urgent requirements.

- Respond to customer mails within the prescribed TAT.

- Escalate cases when required.

Financial:

- Achieve Revenue and PBT targets from assigned strategic customer

- Responsible to continually increase Key Account Revenue share for FSC from assigned strategic customer.

- Continuously look to for fresh opportunity to engage with the customer with the aim to fortify and increase switching barrier.

Collections:

- Ensure Timely and accurate billing.

- Ensure timely collections.

- Follow ups for the payment of disputed cases.

- Timely and accurate customer contract management.