Cure.Fit - Head - Quality

What You'll Do:

- Ensure adherence/compliance with established internal control procedures by examining centres, reports, operating practices, and documentation

- Appraise the adequacy of internal control systems for customer safety and experience

- Maintain internal control systems by updating audit programs and questionnaires; recommending new policies and procedures

- Communicate the audit findings and monitor closures; identify and promote continuous improvement opportunities in training, process, policies and facilities

- Manage internal and external auditors - preparing audit schedule, training the auditors, resolving issues/concerns, etc.

- Maintain focus on data integrity, customer safety and producing work of the highest quality

- Enforce adherence to requirements; advising management on needed actions

- Prepare special audit and control reports by collecting, analysing, and summarising operating information and trends

- Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

- Contribute to team effort by accomplishing related results as needed

- Identify barriers to customer success wherever they originate (tools, training, etc)

- Become an "expert" on support processes and make recommendations towards next steps based on customer experience

What You'll Need:

- 4-8 years of experience in quality role, preferably in a retail audit setup

- Bachelor's degree is mandatory, MBA is preferred

- Six sigma certified

- Experience working in a highly detail-oriented environment, demonstrating a high degree of diligence and accountability

- Self-motivated and reliable to meet deadlines

- Proven ability to work in a fast-paced team setting

- Basic proficiency in productivity tools (email, calendar), Microsoft Suite (excel, PowerPoint), Google sheets, Google docs

- Strong stakeholder management skills; ability to work cross functionally with other departments

- Confident in presenting findings to upper management

- Passion for data analysis and the ability to drive defect reduction, process improvement, and tool enhancements

- Flexibility to travel