Cultfit - City Operations Manager

About Us:

- Cultfit is a leading fitness and wellness company dedicated to helping individuals achieve their health and fitness goals.

- With a network of state-of-the-art gyms across the city, we offer an exceptional environment for growth, fitness, and well-being.

- We are seeking a dynamic and results-driven City Operations Manager to lead our operations and Center Managers teams, ensuring excellence in customer service and operational efficiency.

Position Overview:

- The City Operations Manager will oversee the daily operations and sales activities of multiple gym locations within the city.

- This role requires a blend of operational expertise and sales acumen to drive performance, enhance customer satisfaction, and achieve financial targets.

- The ideal candidate will possess strong leadership skills, a strategic mindset, and a passion for fitness and wellness.

Key Responsibilities:.

Operational Management:

- Oversee the day-to-day operations of multiple gym locations, ensuring they operate efficiently and effectively.

- Implement and enforce operational policies and procedures to ensure consistency across all sites.

- Manage facility maintenance and ensure compliance with health and safety regulations.

- Monitor and report on key performance indicators (KPIs) related to operations and customer satisfaction.

Sales and Revenue Growth :

- Develop and execute sales strategies to achieve and exceed revenue targets for each location.

- Collaborate with the BTL team to create and implement promotional campaigns and initiatives.

- Analyze sales data to identify trends, opportunities, and areas for improvement.

- Train and mentor sales teams to enhance their performance and customer engagement skills.

Team Leadership:

- Recruit, train, and manage staff, including operations and sales personnel, ensuring high levels of performance and motivation.

- Conduct regular performance reviews and provide feedback to staff to support their professional growth.

- Foster a positive and collaborative work environment that aligns with the company's values and culture.

Customer Experience:

- Ensure a high standard of customer service across all gym locations, addressing any issues or concerns promptly.

- Implement customer feedback mechanisms to continuously improve the customer experience.

- Develop and maintain strong relationships with members, encouraging retention and referrals.

Financial Management:.

- Prepare and manage budgets for each location, monitoring expenses and revenues to ensure financial targets are met.

- Analyze financial reports and develop strategies to optimize profitability and operational efficiency.

Strategic Planning:.

- Collaborate with senior management to develop and execute strategic plans for city-wide growth and expansion.

- Identify market trends and opportunities to drive business development and enhance competitive positioning.

Qualifications:.

- Bachelor's degree in Business Administration, Management, or a related field.

- An MBA or relevant advanced degree is a plus.

- Minimum of 5 years of experience in operations management, preferably within the retail or fitness industry.

- Proven track record of achieving sales targets and managing multiple locations.

- Strong leadership and team management skills with the ability to inspire and motivate staff.

- Excellent communication, interpersonal, and problem-solving skills.

- Proficiency in using business software and systems for operations and sales management.

- Ability to work flexible hours, including evenings and weekends, as required.