CRMNext - Senior Role - Customer Success

Customer Success - Experience with PSU in BFSI domain

Company Profile :

CRMNEXT is a global cloud CRM solution provider credited with the world's largest installation ever. From Fortune 500 to start-ups, businesses across nine verticals have built profitable customer relationships via CRMNEXT. A pioneer of Digital CRM for some of the largest enterprises across Asia-Pacific, CRMNEXTs customers include global brands like Pfizer, HDFC Bank, ICICI Bank, Axis Bank, Tata AIA, Reliance, National Bank of Oman, Pavers England etc. It was recently lauded in the Gartner Magic Quadrant 2015 for Lead management, Sales Force Automation and Customer Engagement. For more information, visit us at www.crmnext.com

We are hiring for Customer Success professional with a proven track record of building and managing significant customer base with experience in handling PSU in BFSI domain.

Location : Mumbai

Eligibility Criteria:

Experience :- 15-20 Years

Educational Qualification: B.E./B.Tech./MCA/M.E./M.Tech

First division (60%) in Xth, XIIth/Diploma, B.E./B.Tech/M.Tech/(B.Sc.IT, B.Sc. comp with MCA/ M.Sc IT mandatory)

ROLES AND RESPONSIBILITIES:

- Develop new business through existing accounts by having an understanding of the customer's business, identify and explore commercial opportunities with the accounts.

- Regularly liaising with existing clients to identify new business opportunities.

- Prepare plans, encompassing sales and pricing activities, to maximize opportunities and value for both parties.

- Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts

- Remain knowledgeable of market and industry trends, competitors, and leading customer strategies.

- Understand and clearly articulate CRMNEXT value proposition.

- Good understanding of Handling PSU's in BFSI domain.

DESIRED PROFILE : 

- Excellent verbal and written communication skills

- Extrovert - Does not mind calling new / unknown people.

- Prior experience of Customer facing role.

- Good experience into CRM Sales/ Business development.

- Good experience into Software solution sales into BFSI domain.

- Experience in handling large enterprise accounts.

- Critical thinking and strong decision making.

- Devising Strategic Plans to Expand Sales and sales forecasting.

- Solution oriented and problem solving skills.

- Should have good experience in managing and leading high performing teams

- Experience of proposal preparation, contract discussion and negotiation

Manali Patil
Human Resources
9920997884