CRMnext - Product Trainer

You will have the opportunity to:

Be an expert in CRMNEXT product from a perspective of being able to understand the product features in depth and subsequently develop reusable training modules

Assist in the development and design of new instructor led training/technology initiatives including but not limited to; documentation, training, coordination, rollout and evaluation.

This includes presenting ideas that will enhance the trainees learning experience.

Participate in research of product training curricula development, planning and implementation.

Work with subject matter experts to collect and collate information that will be designed and developed into learning modules

Assist, organize, promote, and deliver specific training programs with individual employees or customers as needed

Survey training participants to determine the effectiveness of each training method/program

Update and revise current training materials to incorporate changes in product features and capabilities

Become an expert in all areas of the CRM application including; sales, marketing, process configuration, and customer service. This will require an in depth understanding of each of product modules and their usage across customers in various vertical domains such as Banking, Investment management, Insurance etc.

Work with end user community and CRM team in support of CRM vision, strategy, and process.

Have a close ear to the user community in regards to issues and needs for the system and will need to convey this to the CRM team in a manner that supports other processes in place.

Co-ordinate with various department heads to schedule training for end users and maintain MIS.

Liaise with IT to arrange and coordinate training setups needed to perform training.

Create and maintain all training documents that relate to CRM system

The candidate will lead training development initiatives, work closely with the Product Development & Activation teams to be abreast of entire existing and upcoming product functionality spanning various modules, propose continuous training strategies, and solutions to ensure that learning needs of the staff and customers are continuously met. This position will be instrumental in the design, development, rollout and evaluation of CRMNEXT training programs.

Eligibility Criteria :

Company Profile

Acidaes Solutions Pvt. Ltd. is a fast growing specialist Customer Relationship Management (CRM) product IT company providing ultra-scalable CRM solutions. It offers CRMnext, our flagship and award winning CRM platform to leading enterprises both on cloud as well as on-premise models. The company is headquartered in Noida (NCR), India where we have a state of the art IT product development, technology and integration solutions development, product IT research and innovation center. We consistently focus on using the state of art technology solutions to provide leading product capabilities to our customers. We also have an office in Mumbai, India where we have specialist product engagement consultants.

CRMnext is one of the leading players in the BFSI segment and runs the largest CRM deployments in banking in entire Asia Pacific. It"s the youngest player on Gartner Magic Quadrant. The product has won various awards like Gartner CRM Excellence Award, Asia Banker award, Red Herring Asia 100, Celent Model banking Award, Stievie Award etc.

The company has practice leadership in multiple industry verticals and in a short span, it has created many model implementations in verticals like Banking, Insurance, Financial Services, Media, and Pharmaceuticals. CRMnext has been often recognized by the industry for its path breaking technical capabilities and high quality implementations. We work very closely with our customers, leveraging our extensive domain expertise and IT research lab facilities to enhance their business efficiency by improving processes and practices. This combination of our CRM competency, passion and commitment to deliver results for our clients are the key to our success in the global market.

Industry leaders like ICICI Bank, HDFC Bank, Axis Bank, National Bank of Fujairah (Dubai), Bajaj Auto Finance, Housing Finance Bank, Fullerton Securities (A Temasek Group company), Tata AIA Life Insurance, Max Life Insurance, Reliance Capital and many more have chosen CRMnext as their preferred choice of CRM platform to implement and optimize their CRM initiatives.

Educational Qualification : Bachelor Degree in IT/ Computer Science

- First division (60%) in Xth and XIIth, Bachelor Degree in IT/ Computer Science

- Minimum 3 years experience in Product training on software

Desired Profile :

- A trainer skilled in developing and delivering training material for our CRM product CRMnext.

- A passion for training people of varying skill sets and competencies; with an experience of 3+ years in product training.

- Ability to understand the functionality of complete CRMnext product

- Transfer knowledge clearly to others and simplify complex information

- Strong communication (written and verbal) and presentation skills with the ability to develop instructional material that can be easily understood

- Proficient in MS Word, MS Excel and MS PowerPoint. Experience with instructional design, WebEx, Sharepoint, SalesForce / Siebel / Microsoft CRM or comparable CRM applications is a plus

- Ability to impart soft skills related training will be a plus.

- Ability to be self-starting and self-motivated