CRMnext - Manager - Human Resources

Acidaes Solutions Pvt. Ltd. is a fast growing specialist Customer Relationship Management (CRM) product IT company providing ultra-scalable CRM solutions. It offers CRMNEXT, our flagship and award winning CRM platform to leading enterprises both on cloud as well as on-premise models. The company is headquartered in Noida (NCR), India where we have a state of the art IT product development, technology and integration solutions development, product IT research and innovation center. We consistently focus on using the state of art technology solutions to provide leading product capabilities to our customers. We also have an office in Mumbai, India where we have specialist product engagement consultants.

CRMNEXT is one of the leading players in the BFSI segment and runs the largest CRM deployments in banking in entire Asia Pacific. Its the youngest player on Gartner Magic Quadrant. The product has won various awards like Gartner CRM Excellence Award, Asia Banker award, Red Herring Asia 100, Celent Model banking Award, Stievie Award etc.

The company has practice leadership in multiple industry verticals and in a short span, it has created many model implementations in verticals like Banking, Insurance, Financial Services, Media, and Pharmaceuticals. CRMNEXT has been often recognized by the industry for its path breaking technical capabilities and high quality implementations. We work very closely with our customers, leveraging our extensive domain expertise and IT research lab facilities to enhance their business efficiency by improving processes and practices. This combination of our CRM competency, passion and commitment to deliver results for our clients are the key to our success in the global market.

Industry leaders like ICICI Bank, HDFC Bank, Axis Bank, National Bank of Fujairah (Dubai), Bajaj Auto Finance, Housing Finance Bank, Fullerton Securities (A Temasek Group company), Tata AIA Life Insurance, Max Life Insurance, Reliance Capital and many more have chosen CRMNEXT as their preferred choice of CRM platform to implement and optimize their CRM initiatives."

Currently we are aggressively looking for a Go - Getter, passionate and Energetic HR Manager keen on being a part of a company with a start-up culture, who can lead various initiatives of HR in the Noida Region with a Manpower strength of approx 300 employees. The person we seek is an individual strong on ideas, ready to handle any challenge and strong at execution.

The manager in the role, will have the support and collaboration of a team of 4 young and enthusiastic team members who are based out of Noida. In addition to the creative scope, the person will be involved with operational assignments involving recruitment, training, career development, compensation and benefits, employee relations, employment law, compliance, disciplinary and grievance issues, etc.

Responsibilities

- Maintain the work structure by updating job requirements and job descriptions for all positions and planning for their fulfillment

- Manage Talent Acquisition by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes.

- Plan, monitor the appraisal process of employee to ensure effectiveness, compliance,and equity within organization.

- Administer salary administration program to ensure compliance and equity within organization.

- Monitor and schedule individual pay actions; recommend, plan, and implement pay structure revisions.

- Maintain management guidelines; preparing, updating, and recommending human resource policies and procedures.

- Prepare and Maintain budget of human resources operations.

- Manage resolving of employee grievances; counseling employees and supervisors.

- Maintains historical human resource records by designing a filing and retrieval system; keeping past and current records.

- Develop and maintain a human resources system that meets top management information needs.

- Complete human resource operational requirements by scheduling and assigning employees; following up on work results.

- Plan and carry out various developmental and organisational effectiveness initiatives and measure their effectiveness

- Manage outside suppliers/ partners to provide employee services, such as temporary employees, search firms, or relocation services.

- Plan for and manage better Employer branding and Employee Engagement across levels.