CRMnext - AVP - Delivery Services Group

The Assistant Vice President Delivery Services Group will provide leadership and direction to the Project Delivery Team. S/he will be responsible for ensuring that all projects implemented are delivered to high quality in a timely fashion, with effective financial management and through close coordination with relevant functions.

Job Profile :

Delivery Management and Business growth :

- Manage the implementation and delivery of all client and internal projects

- Ensure efficient and profitable software delivery operations.

- Ensure a good balance between client needs and Organisation profitability

- Align with sales and provide the required sales support for aggressive growth

- Ensure quality of delivery meets contractual requirements, legal obligations and organisational policy and procedures.

People Management :

- Lead a group of 250+ highly trained product consultants, operations managers and senior managers (delivery team) and be responsible for ensuring that the team grows and develops its capacity.

- Ensure a cohesive and congenial environment and a highly motivated team while delivering high performance

- Identify and develop leaders for future and ensure effective succession management

- Develop a progressive recruitment, induction, ongoing training and research system to ensure high-quality substance and a capabilities in the entire team

- Plan for optimum resource utilization and synchronize with HR for resource needs

Process Development :

- Contribute to improvements on project management processes and systems

- Identify and Initiate internal projects to ensure efficient delivery operations

- Monitoring overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level, Program Efficiency and SLAs

Customer/ client Management :

- Build, manage and maintain strong relationships with existing and new customers

- Provide clients with overall account management as well as business consulting, as required

- Implement and manage all parts of the client experience

Candidate Profile :

- Given that the company is still in a start-up mode, we are looking for a candidate who is willing to engage in all necessary tasks in a collaborative manner but who is able - as the company grows - to manage a larger team, with strong capacity for delegation and a demonstrated potential for senior management. We hope to find a candidate who can see the opportunities that the position provides and is willing to invest effort in building the company

- The candidate should demonstrate core Delivery Management competencies, including communication, project management, technical design, team leadership and Team management skills. The Individual also should have managed a team size of 200 employees in a product/BFSI vertical.

The other Skill sets critical for the role are :

- Proven knowledge and experience relevant to the position, and a commitment to continuously updating this knowledge.

- Very Strong Customer and Consumer Relationship Management Skills

- Excellent planning and execution capability

- An ability to work well under pressure

- A flexible approach with Can do attitude

- Good understanding of finances and budgets

- Experience of working in international development/ operational management would be advantageous