CRM - Sevice Operation Manager

CRM-Service Operation Role with Top MNC

Role: Manager/Sr Manager

Location: Gurgaon/Bangalore

Experience:7-14 yrs

Responsibilities:

- Extensive leading-edge expertise designing Contact centre components involving multiple Self Service channels, which leverage customer information and preferences and offer a variety of customer self-service capabilities

- Demonstrated expertise in integrating Self Service solutions, both functionally and technically, with other customer interaction technologies, including Enhanced Routing Platforms, Automatic Call Distributors, Computer Telephony Integration platforms, Speech Recognition and Natural Language Query systems, customer interaction management reporting tools, and customer relationship management application packages

- Deep knowledge of multiple Self Service and speech recognition vendors offerings, strengths, and weaknesses, including hands-on experience with products from leading vendors such as Avaya, Genesys, Nortel, InterVoice-Brite, Nuance, Open Span, Virtual Hold, etc

- The ideal candidate will possess a strong and well-established record of accomplishment in designing and delivering Self Service solutions which dramatically increase customer self-service rates while maintaining customer satisfaction. Candidates who fit this profile will have a minimum of 8-10 years combined experience architecting, designing, and implementing Self Service solutions,

If interested please contact me at ankita.singh@asterioninc.com or call me at 080-42556827