CRM Implementation Consultant - MBB - Global Consulting Firm - Contractual

CRM Implementation Consultant - Global Consulting Firm (MBB) - Contractual Role

At Outsized, we match clients in financial services and management consulting to high-quality independent consultants and boutique/specialist firms for the execution of their key projects.

Our client a Global Consulting Firm (MBB) is currently engaged in a long-term digital transformation project for a prominent public sector bank in India.

For this project, they are seeking an experienced professional to lead the CRM implementation module for the bank. They are looking for a consultant to join the project team for the CRM module. This consultant will be integrated into the existing team and will be responsible for managing various aspects of the project.

Responsibilities:

- Continually assess the requirements of the client, competitive landscape, opportunities and challenges in defining and evolving the implementation strategy

- Ensure consistent execution of implementation lifecycle processes from design to go live

- Provide value-based prioritization of development initiatives

- Create and drive program management trackers to drive technical development and integrations along with bank and vendor team

- Create and execute go-to-market plans for CRM modules

- Monitor key performance metrics and identify improvement opportunities

- Partner closely with the cross functional teams to drive adoption

Basic Criteria and skills:

- Minimum 5 years of experience in CRM implementation and management

- 4-5 years of experience in CRM implementation preferably within the banking or financial services sector

- Proven track record of successfully delivering CRM projects in a corporate environment

- Experience in the banking or financial services industry is preferred

- Candidates with technical experience of digital channels integration, cloud implementation and DevSecOps preferred

- Experience in end-to-end ownership of the CRM implementation (full lifecycle from ideation to adoption) with complete accountability

- Proficiency with CRM platforms such as Salesforce, Microsoft Dynamics, or similar

- Strong understanding of CRM functionalities, particularly in Marketing Management and Customer Service modules

- Experience with CRM customization, configuration, and integration with other systems

This is a 12-month contractual role. The selected consultant would be required to relocate to Delhi and be on-site for the entire duration of this contract.