The CRM consulting practice focuses on three primary aspects of solution delivery.   1. Strategy,   2. Design and implementation and   3. Transformation and optimization.   Consultants joining the practice will benefit if they possess the knowledge in one or more of these three areas and how it is applied to a customer management business processes within a client organization. Clients are from various industries however a background in either BFSI, telecom, retail or manufacturing will be an added bonus. This role requires up to 100% travel.  Area Skills/experience  CRM knowledge and experience The CRM consultant should have experience in the following areas:  - CRM strategy and industry trends  - Clear understanding of CRM processes like Lead / Order - Cash, Trouble to resolve, Go2Market campaign management.  - Ability to map existing processes and redesign process for a reduced lead time and cycle time.  - Working in a team, which develops comprehensive solutions through deep engagement with the clients and carries out the tasks like,  - Process mapping  - CRM Process Re-engineering  - Preparation of Detailed Project Report  - Preparation of RFP and carry out Bid Management Activities  - Managing Programs /Projects  - Conducting current state assessment and gap analysis  - Business case development  - Location assessment  - Target operating models  - Working knowledge of contact center process, technology and people   - Linkages between CRM and contact center  - Knowledge of multi-channel customer service  Project management experience - Consulting or project management experience is an advantage  - Role requires excellent communication and stakeholder management   - Ability to conduct workshops, client meetings and requirement gathering sessions  - Should be able to take ownership and proactively lead initiatives  Stakeholder management - Should have good client management skills with ability to lead workshops  - Must be comfortable leading solution discussions with peers/clients  Process improvement - Process mapping in MS Visio/ARIS or any other BPM software  - Ability to identify areas for improvement and gaps  - Experience in process improvement, six sigma, kaizen concepts is desirable  Technology - Oracle Siebel, SFDC, SAP others  Others - Excellent working knowledge of PowePoint, Excel and Word

Delhi NCR

Mumbai

Bangalore

Pune

CRM Functional Consultant 

Job Description for CRM Functional Consultant  in Wipro Technologies, Bangalore in  Delhi NCR Mumbai Bangalore Pune for (5-10) years of experience. Apply Now!