CRM DMS Specialist - SFDC

Essential :

- Engineering + MBA Qualification

- 3 Years of Post MBA Experience

- 1 End to End SFDC CRM Implementation Experience

- Technical Proficiency in SFDC

- 1 End to End DMS Implementation Experience

Role Description :

- Drive growth and enable differentiating Sales capabilities as competitive advantage through innovative technology solutions.

- Complete ownership of the new digital initiatives in Sales & Service function which will have Sales Force Automation Apps, Dealer Apps, Distributor Management System, Influencer Management Apps, B2B CRM,

- Selecting right vendor partner for the end to end Digital transformation and working hand in hand to plan out the entire transformation plan

- Collaborating with cross functional stakeholders to ensure digital vision and driving alignment and progress

Job Responsibilities :

- Lead cross functional digital garages to translate market requirements into technical specifications

- Package features into product releases and create & manage product backlogs

- Liaise with development leads, solution architects, testers and external vendors involved in product development

- Oversee agile build and implementation, oversee sprint plans and track sprint progress

- Oversee all stages in the digital product lifecycle of the platform from conceptualization to sunset

- Define product strategy and implementation plans (target customer segments, digital value proposition, product benefits

- Act as steward of sales/end user(s), maintain close relationships with the market (Channel Partners, influencers, field Sales)

- Drive product adoption, capture live feedback and ensure frequent product refinements based on user adoption