Crisil - Operational Manager/Product Owner - Salesforce Admin

Role: We are looking for candidates who will be able to understand business requirement, map out exact functional requirements and manage delivery as product owner in close collaboration with IT partners and lead an operations team

Key responsibilities for Salesforce Admin/PO:

- Preparing strategy and presenting ideas for stakeholders.

- Defining the features of the product according to customer requirements.

- Leading the development process by creating a product roadmap based on this vision.

- Serving as the main point of contact between teams and stakeholders.

- Looking after all the stages of product creation including design and development.

- Organising and ranking the items in the product backlog according to requirements.

- Helping the scrum/product development team achieve each sprint's goals.

- Before the product is released, each iteration is adjusted and improved.

- Locating areas that want improvement.

- Informing stakeholders and customers about the product's status.

- Facilitate discussions at the cusp of business teams & different business functions to drive execution

- Be the bridge between business/Digital Journey Owner and IT through strong techno functional experience

- Detail functional specifications for each step/story in the journey e.g. validations of fields, user scenarios along with wireframes/mock-ups/prototypes.

- Drive sprint planning in close collaboration with Product head and IT partners

- Responsible for functional and solution documentation, review test scenarios, support development & business teams for SIT & UAT, end user manuals and conduct trainings for project delivery.

- Functional Testing & own UAT testing of build through testing team

- Adhere to business process

Key responsibilities for Operational Manager:

- Preparing strategy and presenting ideas for stakeholders.

- Defining the features of the product according to customer requirements.

- Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution

- Achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service

- Partner with cross-functional teams to improve proprietary tools and systems

- Drive automation and efficiency initiatives across the team

- Candidate Profile & Work experience

- Minimum 7-8 years of work experience as a Salesforce Product Owner in BFSI sector either in IT Services Company or Product Based Company.

- Proven business analysis skills and strong understanding of Product Development Life Cycle, product backlog, user stories and experience of working in an Agile development environment

- Experienced in UML diagrams and wireframes/mock-ups/Prototypes.

- Strong techno functional understanding of financial products would be preferred. E.g. Investment banking products, Debt, Equity, Mutual fund, Ratings, Trade Life cycle etc PSPO or CSPO certified would be preferred

- Excellent written and verbal communication, including technical writing skills

- The ability to conduct cost/benefit analysis, drive key metrics in project delivery

- Three or more years of proven success in an operations management role

- Strong skills in budget development and oversight

- Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service

Essential Qualifications: Masters or Bachelor's Degree in Finance/Business is preferable

Educational Qualification - B.Com, MCom, MBA

Educational Qualification - B.Com, MCom, MBA