Crimson Interactive - Senior Project Manager - Operations

Senior Operations Project Manager

Title: Senior Manager - Operations, Charlesworth Author Services

Reporting To: Operations Director

Location: Mumbai, India

Job Description:

- The Senior Manager - Operations is responsible for leading the day-to-day management of all editorial operations within Charlesworth Author Services.

- They are furthermore involved across the Charlesworth business, tasked with identifying operational and process improvements.

Leadership:

- To lead the Operations department teams, driving high performance and positive engagement, ensuring managers are supported in day-to-day operations.

- To champion the role of change and utilize available technology to continuously improve and refine our ways of working in collaboration with global teams.

- Actively seek opportunities to continuously improve the ways we work through ongoing review of processes and systems, ensuring cost and time effective best practice at all times.

- Support team members to embed any changes.

Content delivery and margin management:

- Oversee the delivery and efficient throughput of all content processed within the Operations department 100% to agreed content KPIs.

- Provide oversight and support to the management team's monitoring of throughput performance to ensure adherence to quality and TAT KPIs.

- Responsibility for leadership of the copyediting, PM, typesetting and Indian vendor accounts within Charlesworth, ensuring profitability and quality control.

Account and Editor Management:

- Act as a key point of contact and maintain ongoing relationships with the high value Publisher referral accounts for Charlesworth.

- Project manage any new account RFP responses.

- Keep sight of submission numbers for referral partners and work with clients to put in place account performance improvement measures where needed.

- Partake in and provide meeting notes for specified accounts on a minimum of quarterly basis and ensure contract renewals are monitored and managed.

- Continuously review best practice for freelancer management within Charlesworth.

- To include fee structures, quality control, training, recruitment, use of AI tools within the freelancer workflow, best practice around freelancer communication.

Business process improvements:

- Work across the Charlesworth business and in collaboration with Crimson Interactive colleagues, to support change management in Charlesworth and the implementation of new projects, systems and workflows to increase operational effectiveness.