Credit Suisse - AVP - Business Process Consultant - Site Management - Black Belt Certified

AVP - Site Management - Business Process Consultant

Position Responsibility:

This position offers an opportunity to be part of the Site Management Team within the Powai BDC. They will be dedicated to the Process Advisory (PA) Efforts for the center. A critical component of this role is the identification through validation and implementation of improvement opportunities, covering: process re-engineering, organizational design, innovative solutions like RPA or Machine Learning; development and production of metrics, performance analysis and presentation of finding to all levels of the organization. Also, the successful candidate will be working with Green Belts and Black Belts, supporting managers' efforts to identify and deliver improvements through the application of various tools and methods as well as delivering projects for our business partners to support their improvement needs.

- Acting as the Business Process Consultant, Change Champion and Problem Solver, responsible for relationship & demand management in the Powai BDC.

- Run Diagnostic Reviews identifying improvement potential among business functions as well as secure successful execution of proposed improvements.

- Providing analysis of process performance and preparing summations for management, supporting the completion of Diagnostic Reviews.

- Responsible for knowledge management in the BDC's on process re-engineering, RPA, ML, AI. Train, enable and provide the teams with tools & methods to innovate - by applying design thinking methodology and effective tools and techniques.

- Lead, coach and mentor projects covering following topics - process reengineering, process consolidation, organizational alignment and pooling of competencies, identification of opportunities for automations (e.g. RPA - Robotics Process Automations), Machine Learning (ML) and Artificial Intelligence (AI).

- Supporting the identification, development and reporting of critical process performance measures for the entire center.

- Support the development of the staff of the BDC in CPI Methods and tools (Green Belts, Black Belts).

Position Qualification :

Black Belt Certification.

- Operations, Banking, IT or consultancy background (5 years + experience) and a solid understanding of project management in the banking arena.

- A proven track record of successfully delivering projects / program.

- Specialized skills in organizational design and managing organizational change, program management capabilities.

- Past experience in implementation of RPA projects (i.e. discovery, assessment, oversight of implementation).

- Working knowledge of ML and AI, i.e. concepts, applications, solution delivery and limitations.

- Solid analytical and statistical background - skilled in Minitab or similar statistical software.

- Ability to communicate effectively to and command attention from senior managers.

- Ability to produce clear, concise reporting.

- Excellent MS Office skills and hands-on with other project management tools.

- Effective relationship management and influencing skills.

- Must be a self-starter and operate well independently.

- Delivery focused and process oriented.

- Excellent verbal communication skills.