Credit Operations Manager - International Bank

LOOKING FOR CANDIDATES FROM INTERNATIONAL BANKS OR STAND ALONE BANKS ONLY.

Job Purpose Summary:

The incumbent will supervise the processing of all corporate loans providing investigative, analytical, operational, administrative support to Corporate Banking in line with Bank policies and procedures and regulatory requirements.

Essential Duties & Responsibilities by Dimensions:

A. Shareholder & Financial:

- Assist in meeting units- budget, controlling costs and achieving targeted levels of processing volumes.

- Create Key Performance Indicators (KPIs) for performance monitoring and quality measurement of the area of responsibility.

B. Customer (Internal & External):

- Provide feedback to Corporate Banking business units- managers and, as appropriate, recommend course of action.

- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/ units to achieve improvements in turn-around time, with respect to corporate credit processing.

- Build and maintain strong and effective relationship with all other related departments and units to achieve the Group's goals/objectives.

- Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.

C. Internal (Processes, Products, Regulatory):

- Set procedures for the timely review of all corporate loan proposals, ensuring staff follow set procedures for receiving, processing, checking and filing loans documentation.

- Ensure adherence to the Group's policies and procedures by all reporting staff; check the work generated by other departments- staff prior to sign off/approval on the corporate loan.

- Critically review all credit documents, ensuring all necessary procedures/ calculations have been taken with regards loan draw-downs, rollovers, repayments, interest rate fixing, fees collection and payment scheduling, red flag any deficiencies for correction or rejection of corporate credit proposal.

- Ensure processed documents pertaining to corporate loans are timely transferred to the Loan Administration and Agency Service Unit for safe keeping.

- Liaise with Corporate Banking Department for the receipt of loan documentation and to resolve any issues/ deficiencies, Group Compliance on Country Central Bank related compliance issue, and with the Group Risk as and when needed.

- Ensure regular updating in the system of various credit-related data to aid in decision-making.

- Supervise and ensure that all data input in the core banking system is updated and checked viz. daily reports.

- Participate in the loan syndication process as per the delegated authority.

- Maintain data accurately in the bank's systems relating to loan facilities, transactions and corporate customer data.

- Handle large volume of inquiries on loan status and reply balance verification from vendors, accountants and auditors.

- Control and authorize corporate loans by coordinating settlement and disbursement of loan.

D. Learning & Knowledge:

- Stay abreast of new types of loans and other financial services and products in order to better meet customers' needs.

- Manage, motivate and coach staff, including nominating staff for internal and external training programs to maximize department staff contribution.

E. Other:

- Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.

- All other ad hoc duties and/or activities related to Bank that management may request of the employee from time to time.

Education/Experience Requirements:

- Masters or Bachelor degree in Business Administration

- Minimum 4-6 years- experience in the banking industry with special emphasis in corporate loans processing.

Required Special Skills:

- Excellent oral and written communication skills in English and Arabic (preferred).

- Strong knowledge of the local/ Gulf environment.

- Strong organizational skills.

- Computer proficient (MS Office and bank applications)

- Present a professional image and have sound judgment and patience.

- Well-developed strategic perspective and forward planning ability.

- Ability to lead and work in teams from various cultural backgrounds.

- Analytical and problem solving skills coupled with decision making ability.

- Understands the relevant laws, regulations and practices pertaining to corporate loan processing.

Operating Environment/ Location:

- The referenced position will be based in Home Country and will involve liaison with the support and business functions.

Framework and Boundaries:

- Group's overall strategic plan

- Applicable policies and procedures

- Relevant regulatory pronouncements of the applicable local and international regulators and related best practices

- Delegated and re-delegated authorities as per the delegation of authorities structure

Communications and Working Relationships:

- Frequent contact with the Head of Central Corporate Loans to provide progress updates, solve day to day issues and receive higher approval where necessary.

- Frequent contact with the subordinates to receive progress updates, solve day to day issues, provide guidance and instructions and provide higher approval where necessary.

- Regular contact with divisional and departmental heads of Corporate Banking Group and all other related divisional/ departmental heads.

- Contact with the Head of Centralized Operations, Country GM, Group Risk/Credit, Group IT and Country Central bank as and when necessary.

Supervisory Responsibilities:

- Supervises Officer Credit Operations.