Credflow - General Manager - Operations Excellence

About CredFlow:

CredFlow is an innovative fintech company that aims to simplify and streamline credit management for businesses. Our platform offers tools to help businesses optimize cash flow, manage receivables, and improve credit risk analysis. We are committed to transforming the way businesses manage their finances and empower them to grow sustainably.

Job Overview:

As the Head of Operations at CredFlow, you will be responsible for overseeing the day-to-day operations of the company, driving operational excellence, and ensuring seamless delivery of services to our clients. You will play a key role in developing and executing strategies that enhance operational efficiency, improve customer experience, and ensure scalability of our operations as we continue to grow.

Key Responsibilities:

Operational Strategy and Execution:

- Develop and implement operational strategies to optimize processes, improve productivity, and enhance overall business performance.

- Design and oversee scalable systems to support the companys growth while ensuring operational efficiency.

- Align operations with business goals, working closely with senior leadership to contribute to strategic planning.

- Work with product team to automate processes and drive operational efficiency to keep cost of ops minimal with low chances of errors.

Team Leadership and Development:

- Lead, manage, and mentor the operations team, ensuring high performance and a positive work environment. (Currently the ops team size is 4 and slated to grow aggressively as the business grows)

- Provide guidance on resource allocation, team structure, and performance metrics.

- Foster a culture of continuous improvement, teamwork, and innovation within the operations department.

Process Optimization and Efficiency:

- Identify and implement process improvements, automation, and technology solutions to streamline workflows.

- Develop key performance indicators (KPIs) and operational dashboards to monitor and measure team performance, efficiency, and success.

- Continuously assess the performance of operational processes and ensure corrective actions are taken when necessary.

Risk Management and Compliance:

- Manage and mitigate risks associated with operational activities, ensuring adherence to regulatory and compliance standards in the fintech industry.

- Collaborate with legal, finance, and compliance teams to ensure company operations are in line with applicable regulations and standards.

- Establish and enforce operational policies and best practices.

- Ensure all relevant processes created are being followed to avoid any operational lapses increasing portfolio risk.

Customer and Stakeholder Management:

- Enhance customer experience by ensuring that operations teams meet or exceed service level agreements (SLAs) and deliver on customer expectations.

- Act as a point of contact for key stakeholders to address operational concerns and provide status updates.

- Monitor customer feedback and use it to inform operational improvements.

Financial Management:

- Oversee the budgeting and forecasting for operational expenses.

- Ensure efficient utilization of resources, keeping operational costs within budget while maintaining high-quality service standards.

Technology and Innovation:

- Work closely with the technology team to implement and optimize fintech platforms, ensuring smooth integrations with existing systems.

- Stay up to date with industry trends and new technologies that could enhance operational capabilities and improve overall business outcomes.

Qualifications and Skills:

Education:

- Bachelors degree in Business Administration, Finance, Operations Management, or a related field. MBA preferred.

Experience:

- Minimum 7+ years of experience in operations management, preferably in a fintech or financial services company.

- Proven experience in leading cross-functional teams and driving operational excellence.

- Strong experience in process optimization, risk management, and customer experience management.

- Familiarity with fintech products, services, and regulatory requirements is a plus.

Skills:

- Strong leadership and people management skills, with the ability to motivate and inspire teams.

- Excellent problem-solving abilities and analytical thinking.

- High-level proficiency in operations management tools, CRM systems, and financial management software.

- Ability to collaborate effectively across departments (Sales, Tech, Finance, etc.).

- Exceptional communication and interpersonal skills.

Personal Attributes:

- A proactive and results-driven mindset with a passion for continuous improvement.

- Strategic thinker with a strong ability to balance long-term goals and day-to-day operational needs.

- Strong attention to detail and organizational skills.

- Ability to thrive in a fast-paced, dynamic work environment.

Why Join CredFlow?

- Be part of a fast-growing fintech company with a collaborative and inclusive work culture.

- Opportunity to make a significant impact by shaping the companys operational strategies and driving growth.

- Competitive salary and benefits package, along with opportunities for personal and professional growth.

- Work with a talented and passionate team committed to transforming the fintech landscape.