CRED - Field Collections Role

Exp: 5 - 8 Years 

what is CRED?

CRED is an exclusive community for India's most trustworthy and creditworthy individuals, where the members are rewarded for good financial behavior. CRED was born out of a need to bring back the focus on a long lost virtue, one of trust, the idea being to create a community centered around this virtue. a community that constantly strives to become more virtuous in this regard till they finally scale their behavior to create a utopia where being trustworthy is the norm and not the exception. to build a community like this requires a community of its own; a community special in its own way, working towards making this vision come true. here's a thought experiment: what do you get when you put a group of incredibly passionate and driven people and entrust them with the complete freedom to chase down their goals in a completely uninhibited manner? answer: you get something close to what we have at CRED; CRED just has it better. here's what will be in store for you at CRED once you join the team. this role will be heavily focussed on CRED's revenue verticals within financial services. as a strategy planner/researcher, you will design the future of CRED. you will perform independent research, evaluate the right strategic choices, lead pilots and hence as a result enable the right decisions and strategic path forward to enable growth/profitability amidst competition and constant change aligned with the company's vision and mission.

About the role:

This role focuses heavily on reducing the loss rates, identifying the right set of agencies, establishing vendor teams & channels, creating strong executive level tracking mechanism, building robust review mechanism on field, effective collections & roll rates management, settlement frameworks, execute alternate resolutions tools & create controls & key metrics for collections of unpaid dues beyond certain thresholds.

What you will do:

- Creating field infrastructure for collections portfolios for a specific location.

- End to end vendor management: vendor onboarding, performance tracking, vendor level capacity planning & controls, vendor billing and validation.

- Building, coaching and mentoring the field team; identifying team goals and evaluating team progress.

- Responsible for day-to-day collections field operations with holistic improvement of the credit portfolio in the territory by improving overall collections.

- Deliver detailed financial and behavioral trend analysis and produce robust collections, roll rates & npa projections

- Maintain and communicate detailed reports to track performance against plan

- Ensuring highly customer centric field collections to deliver high standards of customer experience.

- Be aware of what is happening on competition space and collection ecosystem and keep adding new ideas to improve collection efficiency

- Examine strategic performance, spot emerging opportunities and identify threats/blockers at business, location & product level.

- Look for novel strategic solutions & execute support solutions like legal proceedings and skip tracing effectively, and develop creative action plans for future.

- Work seamlessly with other key stakeholders (front end collections, risk, product & tech) - to ensure portfolio quality & high standard of customer experience.

- Provide early warning feedback on fraud / default indicators to risk team

You should apply if you have:

- 2 to 5 years of soft/field collection experience in financial services and at least 1 years of experience in fintech collection space

- The required knowledge and flare to work with new technology solutions and ability to get deep into problem solving of critical concerns

- Exceptional analytical, problem solving and research skills and resource knowledge

- The ability to manage large teams with approach to coaching and training your team members

- Clear ability to see the bigger picture in mind and have the decisiveness to affect the long-term viability of the product