Creative Project Manager - BPO/ITeS

MANDATORY ASK:

3+ YEARS' EXPERIENCE IN PROJECT MANAGEMENT/ EXPERIENCE WORKING WITH PROJECT MANAGEMENT TOOLS LIKE WORKFRONT & JIRA / INTERNATIONAL CLIENT MGMT / CREATIVE DESIGNING BACKGROUND PREFERRED - GRAPHIC DESIGNER

CREATIVE PROJECT MANAGER, ART DEPARTMENT:

- The Creative Project Manager is an internal-facing role that works directly with Art Department Account Managers to support, manage and release marketing creative developed by the Art Department.

- The Creative Project Manager is responsible for ensuring assigned Art Department projects are completed within established SLAs with deadlines clearly and consistently set and communicated. The position plays a critical role in ensuring assigned Art Department projects are correctly set up and managed through our project management software system (Workfront) and appropriately assigned and scheduled with Art functional resources to maintain even workflows and on-time project delivery.

- To be successful in this role, the candidate must have strong organizational and time management skills to facilitate a structured environment to support the creative team in delivering world-class work. Being creative- and detail-oriented; process-minded yet flexible; and able to speak up and communicate needs to ensure adherence to project timelines will be critical. An ability to work in a fast-paced environment and handle multiple projects simultaneously is also required.

RESPONSIBILITIES:

- Facilitates the scheduling of meetings, applies our SLAs to incoming requests, ensures our team's adherence to deadlines, and adheres to the Art Department's project release process.

- Ensures the Art Department creative team has all they need to do great work, such as the correct files, a complete creative brief and clear deadlines.

- Manages the full internal flow of assigned projects to ensure flawless execution and timely delivery of projects to Art Account Managers to meet business deadlines.

- Keeps Art Account Managers apprised of project statuses as requested, and connects on needs or issues in a timely manner.

- Helps avoid delays in client feedback by utilizing effective reminder tactics as well as proactively escalating and addressing issues where timelines are in jeopardy or other information is needed in order for the Art Department team to proceed as scheduled.

- Ensures quality control by communicating closely with Art Department team members to allow enough time and resources for projects to route through our proofreading and archiving process.

- A team player who works collaboratively and respectfully with the global Art Department and its stakeholders.

- Continuously self-educating on best practices, industry trends and techniques and proactively uses the global Art Department team as a knowledge resource through questions and constructive feedback.

REQUIREMENTS:

- Bachelor's/Master's degree in Marketing, Business Administration, or related field.

- Minimum 3 years relevant project management experience in a marketing or agency setting working with a creative team.

PREFERRED SKILLS:

- Experience working with creative teams in the financial, insurance or benefits consulting space.

- Design background and/or creative team resourcing experience a plus.

- Strong technical skills across Microsoft Office Suite and project management software, preferably Workfront.

- Experience crafting and handling detailed work plans based on outlined scope and objectives.

- Professional and conversational fluency in English is a must.

SOFT SKILLS:

- Self-motivated and proactive, you have a risk averse, forward-thinking mindset and take initiative.

- Possesses strong communication skills and demonstrates the ability to interact effectively across all levels of our internal or client teams.

- Elevated attention to detail with an ability to manage and prioritize a large number of deliverables at one time.

- Possesses a flexible approach to change; works effectively in a variety of situations; constantly seeks improvements.