Creative Head - Wedding Styling

Creative Head

Job Description:

- As the Head of Wedding Styling, you are a creative leader who will lead a team of wedding stylists within your assigned geography, ensuring high standards of creativity, service, and execution.

Key Responsibilities:

- Quality Assurance: Oversee the team's work, provide feedback, and maintain high customer satisfaction scores.

- Revenue Growth: Drive average order values by recommending the right themes, services, and products.

- Milestone Management: Ensure timelines are met as per the defined customer journey.

- Team Development: Mentor and groom the team to elevate service quality.

- Grievance handling: In case of any issues arising, guiding the team to handle client concerns and also getting involved directly in the same as needed.

- Premium Client Styling: Personally handle wedding styling for a select number of high-value clients annually.

What Your Team Does:

- Theme & Aesthetic Conceptualization: Understanding the client's vision and crafting or curating a wedding theme. They serve as tastemakers and aesthetic advisors to the couple and the wedding team (designers, planners, etc.).

- Personalized Styling: Conducting color and body type analysis, curating a lookbook for all wedding events, and providing styling guidance for post-wedding social occasions and their honeymoon.

- Personal Shopping Assistance: Crafting their shopping trips and assisting them with garment and accessory selection, or coordinating with vendors for customized attire and trousseau requirements.

- Event Styling: Assisting the couple with styling during their wedding events.

- Client Relationship Management: Serving as a key point of contact, addressing client concerns, and ensuring a seamless, stress-free experience.

Preferred Skills & Experience:

- Strong aesthetic sense, with a clear creative vision and direction, complemented by strong business acumen.

- Team management experience.

- Background in luxury brands/products/clients is a plus.

- Experience working directly with B2C clients is essential.