Crack-ED - Manager - Social Media

Job Description:

We are looking for a talented Group Head to join our team.

You will manage our client portfolio to help our clients improve their digital presence.

As a Group Head - Digital, you should have solid experience in digital marketing with a customer service approach.

You should also have a clear idea of how digital tools add value to company strategy and performance.

Key Responsibilities:

- Act as the point of contact for clients for digital management matters that includes -

- Social Media Management

- Online Reputation Management

- Performance Marketing

- Digital Content Creation

- Influential Marketing

- SEO

- Website Optimization & Mgt.

- Build strong, long-term client relationships and maintain frequent contact

- Set digital strategies for your assigned customers, considering their specific requirements

- Suggest, design and implement digital projects to increase customer ROI

- Address client queries effectively and in a timely manner

- Optimize web content to increase traffic and improve SEO

- Present social media strategies to clients

- Report on web performance metrics

- Analyze digital campaigns success

- Stay up-to-date with digital technology trends

- Leading clients' campaign digital marketing & creative campaigns, overseeing technology projects and unifying possibiilties across these areas

- Managing Account directors and Group Accounts managers to drive Client success and strengthen team communication

- Driving operational efficiency and quality output for the client accounts at the agency across India, US & Canada geographies

- Upselling and cross selling to clients time to time with a provided P&L while driving targets with BD & Sales Teams

- Comfortable in working cross functionally with design and technical teams to meet client goals

- Looking into smooth functioning of client reporting, monitoring performance indicators (both internal and external)

- Reporting to the leadership on the Account team's performance and growth of a particular account.

- Identifying new opportunities for growth