COWRKS - Manager - Operations

Job Description:.

OPERATIONS:.

- Train Facilities teams prior to the opening of each new center to ensure that job roles and expectations are clearly defined.

- Seamless execution and ensuring on-going delivery of all key operations metrics across communities.

- Plan and implement quality parameters in service areas in line with CoWrks standard to improve services and ensure highest level of community service at all times.

- Resolve all center related issues efficiently.

- Develop SOPs and training modules to ensure that Service Levels are upheld.

- Review weekly inventory reports for consumables and operating supplies.

- Propose reorder quantities for the following week.

- Ensure that consumables / operating supplies cost is mitigated.

- Coordinate with the design team of CoWrks to ensure consistency with CoWrks Design Intent across all locations of CoWrks.

- Coordinate with Project Management Consultants and ensure project schedule, timelines and deliverables are as per PMC contract.

- Building relationships with landlords, property managers as well as billing and legal point of contacts.

- Securing Property Management contracts with Landlords / Developers.

- Management of Payments for Facilities and creating aging reports.

- Real Estate - Competition mapping, importance of the location, social infrastructure and residential catchment of the location.

- Level 1 training for all systems & processes and across different operating system.

- Projection of number and type of staff for each location.

PURCHASE,INVENTORY & VENDOR MANAGEMENT:

- Coordination with Procurement/Ops team for correct inputs and create purchase requests in a timely manner.

- Liaise & Co-ordinate with the Purchase team to ensure that the Purchase orders are released as per the SOP.

- Ensure no stock out situation in the centres.

- Co-odinate with vendors to get primary quotes.

- Ensure that the invoices of all the vendors are processed on time.

RECRUITMENT:.

- Projection of number and type of staff for each location.

- Identifying different verticals for sourcing of Community Teams based on the location of the center.

- Supporting the Talent Team in identifying candidates for Facilities, Marketing, Events and Finance for each location.

- Drafting job roles for center specific staff.

FACILITIES:.

- Ensure that SLAs for outsourced vendor contracts are being adhered to.

-Review Incident Reports to implement sustainable solutions - that will ensure that the repetition of the incident is avoided.

- Review weekly and monthly expense reports to ensure that operational expenditure is optimized.

- Disseminate SOP / SLA / Process updates and ensure that all housekeeping, facilities, multi-skilled technicians, security and community teams have imbibed / implemented these updates.

- Review Attendance Reports & Training Reports to ensure that Service Levels are not compromised due to lack of attendance or lack of training / information dissemination.

- Ensuring all the documents & approvals are in place as per the compliance requirements.

- Regular checking of the HVAC,FAPA & CCTV systems.