COWRKS - Assistant Manager - Sales

Assistant Manager - Sales

Converge: Mumbai, Full Time

Roles and Responsibilities:

- A hospitality/ F&B professional with strong experience in catering sales, events and F&B sales including amenities and services.

- Experience of handling Room and F&B sales is an added advantage.

- The desired candidate is expected to have at least 3 years of experience of working in hotels overlooking sales operations in banquets/ catering, events, and other F&B related areas.

- Experience in creating a culture of customer service excellence.

- This role would require the person to work closely with City, Corporate Leadership, and cross functional teams to ensure smooth Sales and Operations Management of the Training Centre.

Core Work Activities:

Profitability and Revenue :

- Maintain and reviews annual and monthly budgets for the Training Centre

- Review budgets against performance with internal stakeholders.

- Executes strategies for incremental revenue.

Sales, Operations and F&B management :

- Ensures effective sales management, smooth daily operations, and F&B related areas of the Training Centre.

- Prepares and implements Sales, Operations and F&B event strategies.

- Liaise with Marketing and Technology team for sales promotions and events.

- Work closely with City training resource to ensure trainings systems and procedures are in place for sales and upselling.

Client Experience :

- Design and implement sales procedures and programs to ensure service consistency in all areas.

- Closely work with internal stakeholders and functions to ensure smooth functioning of all departments and collaboration in service.

- Develop and run periodic surveys related to service offerings to gain feedback of clients.

- Prepare strategies based on the feedback to improve product and service offerings.

- Utilize this data to develop trends and insights that will drive continuous improvement in the site performance.

- Motivate employees to play a central role in customer care by bringing superior organizational skills, attention to detail, and passion to delight.

Leadership and Team Management :

- Work closely with Corporate, City resources and internal stakeholders to develop and execute Sales and Operations strategy.

- Develop SOPs, KPIs and Metrics to drive revenue, productivity, process improvement and service levels.

- Driving brand partnerships and alliances for enhanced client experience and incremental revenue.

- Develops initiatives which impact people, process, productivity, and service levels.

Behavioral Attributes:

- A self-starter with the ability to act

- Demonstrated understanding of business and strong commercial

- Ability to understand complex situations and make sound business

- Communicates clearly; Negotiates persuasively; Builds and maintains relationships internally and

- Exemplifies Personal Drive and Integrity - Self-motivated and outcome

- Achieves Results; Implements change; has ability to identify and clarify ambiguities; Closure, and delivery

- Accuracy and attention to detail; has ability to manage several complex or high-profile issues

- Confident decision

- Excellent written and verbal communication

- Ability to work well under pressure and to re-prioritize multiple

- Proven ability to organizational skills.

Preferred Qualifications :

- 3 years or above Bachelor's degree.

- Tertiary qualifications in hospitality, property, building or facilities management would be an advantage.

- 3 years or more relevant work experience leading large cross functional teams.

- Strong Customer Service focus and excellent client relationship management is a must.

- Good communication skills, excellent organizational skills, broad knowledge of business functions.

- Demonstrated experience with continuous improvement initiatives and progressive mindset is highly desirable