CoverYou - Team Leader - Sales

- The job holder will manage the day-to-day planning and operations of your team.

- This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieves their Key Performance Indicators (KPIs).

- As a Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules.

- You must be organized and be able to handle responsibility.

Key Responsibilities:

Project / Process:

- Drive team to achieve process SLAs / metrics - productivity and quality targets within the established timelines.

- Ensure individual SLAs are met on processing transactions (if applicable).

- Ensure process guidelines are followed and met as documented.

- Review process audit findings and take corrective action to prevent negative results.

- Conduct Quality checks & periodical review of process adherence.

- Maintain operations rigor around daily huddles, knowledge management Cross training etc.

- Provide updates and submit reports related to own area of work.

- Team Managements

- Provide work direction and guidance to team members:

- Ensure accuracy of the work of team members, their ability to operate under deadlines and to work on multiple tasks

- Allocate work and tasks to the team.

- Conduct team building activities to enhance motivation.

- Conduct knowledge transfer sessions for new joiners in the team.

- Identify training needs of team members and provide coaching support to them.

- Report to the manager on performance, status and any escalations.

- Manage attrition and absenteeism.

- Developing and implementing a timeline to achieve targets.

- Contributing to the growth of the company through a successful team.

- Creating a pleasant working environment that inspires the team.

Skills: Team leadership, Team Management, Strategic planning, Teamwork, Operations and Sales and operations planning