CoverStack Technologies - AVP - Key Account Management

About Coverfox Group & CoverStack

The Coverfox Group (www.coverfoxgroup.com) is a blend of insurance broking expertise with technology know-how to emerge as one of its kind insurance ecosystem aggregator.

CoverStack (www.coverstack.in) - our technology arm that enables insurers and partners to take their business ambitions to the next level through our no-code, plug & play insurance infrastructure solutions.

Our journey so far has been nothing short of remarkable, with premium generation of over 1250 Cr, sale of 3.5 Mn+ policies, partnering with 50+ insurers and integrating 350+ products. With CoverStack, we have 20+ partners such as Spinny, CarsTrade, ICICI Securities to name a few.

As a Group, we celebrate being authentic, inspired and ambitious to get things done and create impactful disruptions. We are a vibrant team filled with enthusiasm and energy to innovate and solve the customer challenges.

Headquartered in Mumbai, and having presence through teams located remotely, we are focussed to grow in the insurtech landscape with a phygital approach.

Join us as we grow from strength to strength in our turnaround story as a technology solution provider for the insurance ecosystem.

About the Role

The role will be an integral part of business in terms of managing large & mid-level accounts / clients for our InsurTech SAAS product-line. It entails identifying new accounts while managing existing accounts in terms of revenues, cross-sell / up-sell opportunities and sustaining positive client relationship.

The incumbent is responsible for client as well as product success management and must have a deep understanding of developing & deepening business relationships with ability to thrive in fast paced, high growth work ecosystem.

Key responsibilities:

- Deepen existing relationships with existing clients in financial services, fintech, insurtech, ecommerce etc. category, as applicable.

- Build and curate lead pipeline of prospective clients within and across the sector by identifying potential opportunities.

- Own the client account in an end-to-end manner from demo / pitches to documentation & commercial agreements to managing P&L (topline, margin, revenue, renewals, pricing) of the accounts.

- Structure profitable deals that mutually support client and business vision.

- Ensure successful onboarding of clients followed by delivering as per SLAs & quality commitments.

- Stay updated on the competitor landscape through constant market research and analytics / dashboards.

- Ensure high quality deliverables per commitment on timelines and budgets through internal and external stakeholder management. Collaborate across teams viz. Sales, Tech, Digital Marketing, Product, Legal, Finance and Operations.

- Identify new partnerships / alliances with companies in financial services, fintech space like banks, equity brokers, NBFCs, insurance brokers, insurance companies, payment gateway, etc, and other potential categories.

Your key qualifications & competencies:

- 6 to 10 years of experience in Key Account Management for insurance / insurtech set ups. Understanding of SAAS products and technology is a huge plus.

- Experience in working with senior management / decision makers within the organization and for the clients.

- Experience & expertise in P&L management, leading teams to performance and client interfacing.

- Excellent verbal and written communication skills, ability to effectively negotiate and have a problem-solving approach.

- Open to travel extensively.