Country Manager - Media Analytics Firm

Job description:

About the Company background:

Our client excels in delivering quality media analytics to a diverse range of clients, including global companies, trade associations, and government agencies. They specialize in combining the best of technology and human analysis to provide superior speed, accuracy, and insights. By integrating human analysts at optimal points, they offer rich, reliable, and powerful media analytics, setting a new industry standard.

Their commitment to superior data, outstanding analytics, and connecting communications impact to overall business goals ensures that their clients gain respect in the C-Suite every day. The client is headquartered just outside of Washington, DC, USA, with additional offices in Portland, OR, USA, and Ireland.

Responsibilities:

- Develop and implement a comprehensive operational strategy and roadmap for the India office to scale operations to 150+ FTEs, aligning with the company's global operational goals and standards.

- Recruit, train, and lead a high-performing team of operations professionals, fostering a culture of continuous improvement, efficiency, and customer-centricity.

- Manage the India Team Leads, coordinating their workloads and team capacity while providing mentorship to assist in their skills development and career planning

- Establish robust processes, policies, and standard operating procedures (SOPs) to ensure operational excellence, compliance, and scalability.

- Collaborate closely with cross-functional teams, stakeholders, and clients to understand their needs and deliver exceptional service.

- Identify opportunities for process optimization, automation, and technology implementation to drive operational efficiency and cost-effectiveness.

- Monitor and analyze key performance indicators (KPIs), identifying areas for improvement and implementing corrective actions.

- Ensure adherence to regulatory requirements, industry standards, and best practices within the operations team.

- Manage the operations budget, allocating resources effectively and driving cost optimization initiatives.

- Represent the India operations in stakeholder meetings, client engagements, and industry forums, demonstrating a professional and suave demeanor.

- Manage and interact directly with clients in the US and Europe

Job Requirements:

- Bachelors degree in business administration, operations management, or a related field; advanced degree is preferred

- Minimum of 10 years of experience in back-office operations with progressively increasing responsibilities and size of teams managed, preferably in a leadership role within the information services, financial services, offshore outsourcing firm, or a related industry

- At least 3-years of experience managing operations teams >50 FTEs for a company based in the US or Europe

- Proven track record of successfully establishing and scaling operations, preferably in a high-growth environment.

- Exceptional leadership, people management, and team-building skills with the ability to inspire and motivate teams.

- Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams, clients, and stakeholders in the US and Europe.

- Proficiency in project management methodologies and process improvement techniques (e.g., Lean, Six Sigma).

- Demonstrate strong grit and tenacity with the ability to manage multiple priorities, adapt to changing business needs, and thrive in a dynamic and fast-paced environment.

- Strong analytical and problem-solving skills with a data-driven approach to decision-making.

- Can think strategically to guide India operations while also able to master and execute on the details

Ganesh
Core Edge Solutions LLP