Country Head - EdTech

Key Responsibilities:

- Lead and manage all branch operations and activities

- Set and achieve sales targets and financial objectives

- Oversee customer service and maintain high customer satisfaction levels

- Manage and motivate a team of employees, including hiring and training

- Ensure compliance with company policies and regulations

- Develop and implement strategies to increase branch profitability

- Build and maintain strong relationships with customers and business partners

- Analyze financial reports and take necessary actions to improve performance

- Monitor and control expenses within the branch

- Implement and maintain effective security and safety measures

- Conduct regular performance evaluations and provide feedback to employees

- Resolve customer complaints and operational issues in a timely manner

- Collaborate with other branches and departments to achieve overall company objectives

- Stay updated on industry trends and market conditions

- Represent the branch in meetings, events, and with stakeholders

Required Qualifications:

- Bachelor's/masters degree in Business Administration, Finance, or related field

- Proven experience in a managerial role, preferably in a similar industry

- Demonstrated success in achieving sales targets and business growth

- Strong leadership and decision-making skills

- Excellent communication and interpersonal abilities

- Solid understanding of financial management and analysis

- Ability to multitask and prioritize tasks effectively

- In-depth knowledge of customer service principles and practices

- Proficiency in using relevant software and applications

- Ability to work well under pressure and meet deadlines

- Proven track record of building and maintaining strong customer relationships

- Understanding of compliance and regulatory requirements

- Experience in staff management and development

- Strong problem-solving and conflict resolution skills

- Flexibility to work extended hours and weekends as needed