Corporate Business Excellence - BPO

Key areas of responsibilities (KRAs):

- Assist Continual Improvement Program Management in maintaining repository of projects, status, tracking, etc.

- Assist / Facilitate critical improvement projects in Operations with Project Leaders

- Travel to other delivery centers for troubleshooting critical issues, streamline processes on a need be basis

- Train Quality resources on quality concepts, tools and applications

- Conduct assessments based on organizational excellence models in operations, facilitate action planning, reporting and closure

- Participate in organizational wide CBE initiatives

Desired skill sets:

- Strong interpersonal skills and ability to work and deliver under pressure

- Must have worked on improvement project(s) as project leader

- Sound understanding of Quality basics like 7qc tools, quality concepts like DMAIC, Lean

- Minimum 5 years in Quality Domain, overall experience – 8 years

- Excellent command on MS Excel, PowerPoint and Word

- Experience in operational quality / transactional quality handling voice / non voice quality of a process

- Experience of independently handling client interactions with respect to quality is highly desirable

Desired qualifications (including certifications):

- Graduate (Mandatory)

- Six Sigma GB certified

Desired years of experience:

- Overall experience – Minimum 8 years

- Experience in Quality – Minimum 5 years

Internal Customers, if any:

- Support functions, Operations

Contact - himashylaja.mutt@teamhgs.com