Copper Chimney - General Manager - Hospitality Operation

Overall management responsibility for the operations including profitability and product quality. Operation will be within the framework of approved annual budget, annual marketing plan, annual capital expenditure plan and annual wage plan and always within the framework of all Company policies and procedures.

ESSENTIAL RESPONSIBILITIES: 

Operating Budget : 

Development of annual operating budget which will serve as an operating plan and define required levels of achievement. Assure achievement of annual budget in revenues, costs and profits through accounting diligence and expenditure controls and proficient accounting practices.

Departmental Objectives : 

Set written priorities and key objectives for each department head quarterly including action plan and completion date. Follow up to assure successful implementation and follow-through and take corrective action in the event of failure to meet assigned objectives.

Forecasting : 

- Monthly forecasting of operating staff and cost expenditures. Business planning in line with forecasted sales and costs including guidance to department heads.

- P & L Statement Critique

- Monthly review of financial statement in order to correct problems, assure spending is in line and to plan for future business. Review and approve all expenses in "other expense" categories in all departments. Regularly review all major expenses to assure that monies are wisely expended.

Staff Relations : 

- Develop a high level of esprit de corps and loyalty to the hotel and to the company in order to reduce turnover and increase employee morale. Communicate, counsel and assist in staff development. Be visible and available to all hourly personnel in accordance with the Company's open door policy. Attend monthly department employee meetings whenever possible.

Staff Evaluation : 

- Conduct performance appraisal and personal development plans for management staff. Identify substandard performance of individual managers and outline improvement action, including taking corrective or disciplinary measures.

Staff Hiring : 

- Assure level of experience, knowledge and ability to meet job requirements of all hotel management. Cost Controls Review controls and assure adherence at all times in order to protect the hotel's property/assets.

Wage and Salary Administration : 

- Review all wage and salary increases assuring compliance with wage scales and compensation philosophies as outlined in the Company's management manuals. Future Business Quarterly review of future bookings of sales, early identification of weak periods, implementing yield management practices.

Pricing: 

- Quarterly review of pricing including review of cost increases and competitive pricing. Assure recommendation and implementation of price increases on a timely basis.

Inspection:

Regular personal inspection of guest rooms, public areas, back of house, operation function set-ups. Assure that written lists are developed of corrective actions required for implementation by housekeeping, maintenance and operating departments. Guest Service Through leadership and example, establish a friendly, courteous, service-oriented approach to guests that is exhibited by all hotel employees. Establish and implement guest service standards for all departments, periodically review, identify problems and corrective actions.

Property Maintenance : 

Assure that an on-going program is followed in regular repair and upkeep of the facility, landscape and equipment by developing and implementing a preventive maintenance program.

Marketing Plan: 

Development of annual sales and marketing plan. Monitor implementation of marketing plan action steps.

Food and Beverage Promotion: 

- Monitor the success of F&B promotion programs. Take corrective actions as required. Monitor sales levels in order to take steps to reverse negative sales trends.

Credit: 

- Maintain credit policies at Front Office, Sales and Catering. Attend credit meetings and assist in developing action plans, supervise collections of major accounts, review of aging reports and approval of write-offs.

Front Office Management: 

- Regular review of Front Office results in order to maximize room revenue. Identify problem areas and initiate solutions.

Policies and Procedures : 

Assure that all Company policies and procedures are fully implemented throughout the company.