Copal Partners - AVP/VP - Shared Services

This opening is with our parent group Company, Moody's, based out of our Gurgaon offices. The position would be on the payrolls of Moody’s Shared Services India Pvt. Ltd.

Responsibilities:

- Provide leadership for the overall MSSI team

- Learn and instill relevant Moody’s culture and values to the MSSI workforce: the way Moody’s operates

- Assist MSSI team in supporting global processes (i.e. ensure functions are properly supervised and maintain appropriate staffing to support Moody’s global operations)

- Report out on overall state of the MSSI operation on a weekly basis

- Identify and liaise with each Moody’s functional owner on regular basis

- Liase with Copal Management

- Review, validate and distribute KPI’s to Moody’s functional leaders. Where KPI’s cannot be created, Manager will need to devise alternate review measures

- At a minimum travel twice a year to the US and UK as well as Hong Kong once a year.

- Be aware of projects which require involvement from MSSI staff.

- Perform sample reviews of work performed by MSSI staff to ensure accuracy and timeliness

- Ensure contingency plans are in place for all facets of the business (beyond just staff attrition)

- Anticipate and manage business, employee or other issues as they arise. Provide recommendations for each such issue.

- Develop progression and contingency plans for MSSI managers, supervisors and staff so there is a smooth transition when turnover occurs

- Improve process efficiencies across all functions at MSSI

- Cross train MSSI staff on the different functions

- Backfill for MSSI functional managers when needed.

- Raise all personnel issues to functional managers in MSS including recommendations for hiring and firings.

- Work across Moody’s departments to ensure that Moody’s policies are implemented/followed(e.g. Employee items such as Code of Conduct, Securities Trading, Procurement policy, Travel Policy, etc.).

- Communicate breaches of Moody’s policy and elevate appropriately.

- Where there are inconsistencies between Moody’s and Copal’s policies, notify MSS managers and work to convert to the Moody’s policies as directed by the MSS managers

- Oversee MSSI employee recognition schemes and communicate to Moody’s management

- Ensure proper set up is completed timely for new hires (security, training and hardware)

- Work with Copal to ensure we have proper IT and HR support on a daily basis

Qualifications:

- Must have a bachelor’s degree or equivalent. Master’s degree preferred

- At a minimum speak and write English and Hindi. Understanding of additional languages preferred

- 10 years experience, including at least 3 years of management experience in an Indian based shared service entity of a large multi-national company.

- Knowledge of Microsoft Office.

- Knowledge of a major financial system (preferably Oracle)

- Strong written and verbal communication skills required.

- Strong organizational skills, analytic skills, and attention to details.