COO - Operations & Technology/Business Processes - Housing Finance Business

- As a part of the leadership team, contribute to the development of the home loan business strategy and ensure alignment of the organization to the same.

- Spearhead the drive towards best in class processes through optimization of workflows, automation, mobility solutions and business process re-engineering.

- Define and articulate standards for achieving home loan business processes to ensure six sigma quality of delivery.

- Act as the business Partner across all Business verticals to drive customer satisfaction for home loan business.

- Develop and Mentor talent with the appropriate competencies required within the Operations function and Technology function to effectively support the business needs.

- Monitor and review performance of existing operational backbone for all Core Operations vertical/department for home loan business with a view to optimize productivity and cost.

- Leverage innovation and industry best practices for reengineering of business processes, automation, service, productivity, compliance and cost optimization initiatives.

- Continually review re-assess risks and opportunities associated with processes and guidelines in order to ensure smooth operations and ensure compliance across all areas of responsibility.

- Design and execute robust back office goals to support evolving long-term business strategy. -

- Desired incumbent is to review and evaluate present and future business opportunities, threats and risks in the external environment and current and future strengths to achieve the business objectives.

- Organized and good at planning and just brilliant in execution.

- Flexible hours to give you freedom and increase productivity

Qualification, Experience and Expertise:

- MBA, MS or other advanced degree

- Proven record of minimum 15 years of professional working experience.

- Extensive experience in a senior leadership role with a proven track record of successfully managing home loan space.

- Superior critical thinking skills and mastering complex subject matter quickly.

- Hands on Exposure to Indian home loan Industry.

- Strong, process, financial and business acumen.

- Ethical management and integrity.

- Must exhibit personal responsibility and maintain high standards by continually seeking opportunities to increase effectiveness, efficiency and quality of existing work processes, methods and systems.

- Superior relationship building skills and ability to work collaboratively and engage with diverse stakeholders.