Convin - Implementation Lead

Job Title: Implementation Lead

Location: Onsite

Company Overview: Join a fast-growing SaaS startup that is revolutionizing the industry with innovative solutions. We are seeking an Implementation Lead to oversee the successful deployment and integration of our software products for clients.

Job Description: The Implementation Lead will be responsible for managing the end-to-end implementation process, ensuring that client requirements are met while delivering exceptional service. This role requires strong leadership, technical expertise, and effective communication skills to coordinate between clients and internal teams.

Key Responsibilities:

Project Management:

- Lead client onboarding and implementation projects from initiation to completion.

- Develop project plans, timelines, and resource allocation strategies.

- Ensure adherence to project deadlines and quality standards.

Client Engagement:

- Serve as the primary point of contact for clients during the implementation phase.

- Conduct requirement-gathering sessions to understand client needs and objectives.

- Facilitate process mapping workshops to identify areas for improvement.

Team Leadership:

- Mentor and guide team members throughout the implementation process.

- Manage team resources, including tracking time sheets and approving leave requests.

- Provide training and onboarding for new team members.

Technical Expertise:

- Oversee the customization and configuration of software solutions to meet client specifications.

- Collaborate with product management to communicate client feedback and feature requests.

- Assist in user acceptance testing (UAT) and provide training sessions for end-users.

Continuous Improvement:

- Identify opportunities for process enhancements and best practices in implementation methodologies.

- Maintain documentation of processes, configurations, and project outcomes.

Qualifications:

- Proven experience in software implementation or project management within a SaaS environment.

- Strong understanding of SaaS delivery models, cloud technologies, and database architecture.

- Excellent communication, problem-solving, and analytical skills.

- Ability to work collaboratively with cross-functional teams and manage multiple projects simultaneously.

What We Offer:

- Competitive salary and benefits package.

- Flexible working environment.

- Opportunities for professional growth and development.

If you are passionate about driving client success through effective software implementations, we invite you to apply for the Implementation Lead position at our innovative SaaS startup.