Continuous Improvement Manager - Financial Services Domain

Support local management to achieve their vision for Continuous Improvement

Contributing to the development and implementation of continual improvement standards within the location

Support improvement efforts in the location across the value chains

Train team leaders and team members in the location to develop their skills and improve their experience enabling them to internalize a Continual Improvement mind-set

Support unit heads, section heads and team leaders in order to ensure the development and implementation of improvement targets and roadmaps according to our Continual Improvement transformation program.

Identify cross location and cross unit topics to improve overall productivity and eliminate waste and conduct improvement projects accordingly

Cooperate with all stakeholders (e.g. Continual Improvement experts in other locations, process /value stream owners, location heads, unit heads) and strive for the best solution for the company value chains.

Create periodic formal presentations on project implementation progress to management.

Participate in team meetings, document clear actions and enable timeline achievement.

Handle information with parties during feedback sharing and drive enhancements.

About the team:

To support operational leaders in identifying and implementation of change approach and process improvements

Support to manage Continuous Improvement (CI) & Change Excellence (CX) initiatives/projects

Offer technical expertise on methodologies (like BPM, Lean), tools and practices, incl. training

Participate & contribute in company's Bangalore' vision for Continuous Improvement Program.

Review business processes for enhancing effectiveness and benchmark with Industry Best Practice.

Support enabling processes with continuous improvement techniques for performance optimization.

About You:

Minimum 5 - 7 years working experience in consulting environment/ shared service set up in FS/ domain.

Experience in Change management, Lean, Continual Improvement and Operational Excellence Initiatives

Good exposure to operations management and Project Management

Exposure to multi-cultural and dynamic work environment

Post-Graduation in Business management with certification in change management and process improvement (preferred)

Able to make decisions within the parameters of the role and explain the business rationale behind decisions, demonstrating a methodical/rational process for decisions.

Structured/well organised with strong analytical skills and problem solving attitude

Values and Behaviors

Confident in engaging courageously, challenging constructively and voicing opinions to find solutions

Active listening skills, able to remove any barriers by communicating and collaborating with other team members, effectively managing and resolving conflict

Demonstrates passion to perform, by stepping up and taking personal responsibility and inspiring others through enthusiasm and commitment

Applies influencing strategies to build compelling cases that engages and inspires others to support specific goals, actions and directions

Sets priorities with an appropriate sense of what is most important, and plans with a realistic sense of the demand required

Able to integrate and balance' big-picture' concerns (i.e. overall themes, trends, goals) with day-to-day activities

Results oriented, willing to drive change, innovative and be proactive

"Complex Systems" perspective on organizations - resulting in holistic approaches and initiatives based on a strong foundation in "Continuous Improvement"

Skills

Active & competent Communicator

Able to translate business strategies and goals into practical action plans

Understanding of offshoring environment & stakeholder management

Entrepreneurial attitude

Good business acumen with ability to synthesize creative solutions and consulting capability

Strong Interpersonal Skills to build and maintain productive lasting relationships

Effectively collects, evaluates and organizes information using logical and systematic processes

Ability and confidence to interact with senior stakeholders within the organization

Ability to engage and to foster dialogue within the organization

Strong ability to balance ambiguous and uncertain situation