- Content Creation and updating for all Channels
- Content Cascade and Availability - Online and Offline
- Tech Platform - Development, Maintenance and Upgrade
- Leverage the vendor network as well as own expertise to create content that can support the entire L&D architecture across Induction, Refreshers, Skill Builders, Assessments and Product / Process / Policy updates
- Ensure the content is always up-to-date as per defined frequencies, and correctly versioned, with each new version clearly signed-off by the respective product owners.
- Ensure that the updated content is periodically and frequently cascaded to the relevant teams
- Create and cascade further byte-sized portions of the larger content on continuous basis to refresh memory and to serve as a conversion aid for the BCSM/VRM/CSE teams
- Curating the library of functional, behavioural and soft skills content on CSOD / other sources to identify material relevant for various cohorts.
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