The Role and Responsibilities :
- Tech Lead for MNC D2C platform with full ownership of customer journeys, UI/UX, product s strategy & roadmap
- Provide strategic leadership, guidance, and insight during solution definition activities from ideation through exploration to ensure roadmap and architecture alignment
- Manage the product throughout its lifecycle - design, build & implement
- Evaluating D2C technology choices and platform build Business ERP & Accounting platform choices as per needs of the business
- Identify and work with technology partners to execute solutions, thereby
- Ensuring that the key technology services are resilient, secure, and scalable.
- Creating cost-efficient contracts with Vendor Partners.
- Oversee each sub module life cycle from conception to completion, with an emphasis on technical soundness and cost.
- Devising and establishing IT policies and systems to support the implementation of such technology solutions
- End-to-End Martech platform ownership for notifications, Attribution, Data Management & Analytics
- Partner with Tech partners - Product owners, Solution integrators for design and implementation of solutions
- Be the trusted advisor to internal stakeholders on technology/platform choices; influence them on investing in right tech capabilities
- Being a Change Agent while bringing holistic appreciation of business and technology
- Collaborate with internal team to implement marketing use cases, including advanced analytics, marketing automation, and management of customer data
- Partner with marketing and customer operations (insights and analytics) teams to ensure prioritization and implementation of use cases that deliver high value
- Drive project delivery with shared accountability for value creation, results delivery, cost management
- Be the instigator for developing Business Solutions for operations, customer engagement and employee experiences
Required Skills:
- Sound knowledge and understanding of business and technology
- Experience in analysis, implementation and evaluation of IT systems and their specifications
- Excellent organizational and leadership abilities, change management and influencing skills
- Vendor Management skills - Proven ability to Incubate, manage and grow an ecosystem of vendor partners enabling accelerated value creation
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