Job Description - Consultant/ Sr. Consultant   Years of Experience: 11+ years   Designation/Grade: Consultant/ Senior Consultant - Transition   Preferable Industry Exposure: BPO - customer facing, project management, operations. Preferable to have work experience with best in class 3rd party BPOs. Exposure in BFS domain  Experience Profile:  - Handled large and multiple transitions with different levels of complexity  - Strong Project Management skills   - Strong focus on deliverables - do whatever it takes to meet timelines and quality of deliverables   - Handled an extended team not necessarily with direct reporting relationship  - Deep understanding of the different aspects of BPO business in QA, MIS, SLA, baselining, etc.   - At least 3 years of intense customer facing roles   - Focus on continuous improvement - good to have Six Sigma knowledge (Green Belt/ Black Belt)   - Managed/ liaised with IT Projects team to deliver Technology solution (infrastructure and tools) of the transition projects   Key Performance Areas:  Successful management of large/multiple transitions of clients processes in the respective domain   - Independent execution with minimal supervision  - Ensure project specifications (timelines, budget, SLAs) are achieved. Escalate risks and issues in order to achieve these objectives  - Thoroughness of project planning   - Thoroughness of project tracking - risk, issue and milestone management   - Identify areas for efficiency improvement, implementing the same   - Build close rapport with key client managers   - Strong focus on revenues - minimize risks along with speed of execution   - Handling prospect/ client presentations   - Respond to RFI/ RFPs   - Mentor junior members of Transitions team as required   Behavioral Indicators:   - Ability to network within entire organization and get things done by building bridges   - Ability to do lot of multitasking as required   - Calm under pressure   Technical Skills :  - Expertise in project management tools (MS Project) and methodologies   - Understanding of process improvement methodologies - preferably Six Sigma - Green Belt/ Black Belt  Contact: Alekhya Desk: +91-44-43443706

Chennai

Consultant - Transition - BFS Domain - BPO 

Consultant - Transition - BFS Domain - BPO  ,Job Description for Consultant - Transition - BFS Domain - BPO  in Global Professional Services in  Chennai for (8-13) years of experience. Apply Now!

Job Description for Consultant - Transition - BFS Domain - BPO  in Global Professional Services in  Chennai for (8-13) years of experience. Apply Now!