As a Human Capital Operations Specialist, you will play a crucial role in fostering seamless human capital (HC) operations and contributing to HC transformation efforts. Collaborating with stakeholders across the organization, you'll be instrumental in implementing Workday-related projects and ensuring the effective utilization of Workday functionalities.
Some of the key responsibilities will include:
- Project Leadership: Lead or participate in Workday-related projects to drive HC transformation, encompassing enhancements and the rollout of new functionalities.
- Workday Management: Develop and maintain Workday, handle issues, and oversee the Workday Roadmap, including EIB, HCM/Employee lifecycle, and Position and change management.
- Change Implementation: Implement change requests and integrate new functionalities into Workday, ensuring a seamless transition.
- Training and Documentation: Develop training materials and documentation, promoting best practices for the implementation of new initiatives. Conduct training sessions as needed.
- Case Management: Support case management, partnering with HC users to ensure smooth operations, manage tickets in Service Now, and provide timely responses.
- Collaboration: Collaborate closely with HC team members and the HC Technology team to achieve operational excellence.
- Process Enhancement: Identify opportunities for process and data enhancements, contributing to continuous improvement.
- Documentation Maintenance: Create and maintain Standard Operating Procedures (SOPs), job aides, and other training materials as required.
To be eligible for this role you will require:
- To succeed in this role, you should possess the following qualifications and experience.
- Workday Expertise: Minimum 4 years of experience with Workday, preferably in international, multi-cultural organizations.
- Collaboration Skills: Strong collaboration skills with the ability to interact with stakeholders at all organizational levels to derive value from HC information.
- HC Process Understanding: Business understanding of HC processes from end-to-end.
- Change Management: Experience with change management processes.
- Customer Service: Service-minded with a focus on delivering excellent customer service.
- Matrix Organization Experience: Experience in complex (matrix) organizations.
- Innovative Approach: Innovative and problem-solving approach to tasks.
- Adaptability: Comfortable working in a fast-paced environment with a sense of urgency.
- Professionalism: Proactive, professional, and enthusiastic working style with a clear focus on achievability and value creation.
- Communication Skills: High proficiency in communication, both written and oral. Fluency in English is a requirement.
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