Consultant - Solutions - Contact Centre

Consultant - Solutions - Contact Centre

- Experience in design and deployment of contact centre solutions across industries, with deep experience in at least one of the IGS core verticals.

- Understanding of key aspects of contact centre solution not limited to infrastructure, technology/tools, telecom, procurement, admin and other enabling functions along with operational aspect.

- Hands on skills developing responses to all the sections in the proposal response. This will include developing responses independently as well as coordinating with members from across various streams of business operations in obtaining their inputs towards building responses.

- Effective at communicating technical information both in detail to technical personnel and also to summaries at a high-level and put into business/financial context for less technical senior managers.

- Experience of creating business cases and benefits realization.

- Effective at managing multiple concurrent client engagements in a highly matrixed and autonomous work environment.

- High-value personal qualities such as critical thinking and problem solving skills, ability to influence, work in teams, resourceful, responsible, tenacious, independent, self-confident and motivated.