What Are Your Responsibilities:
- Establish a reporting and insights framework to support customer-facing organizations to deliver enhanced value to our customers
- Leverage company data to drive consumption and adoption of the platform and improve customer retention.
- Mine and analyze data from company databases to drive optimization and improvement of Customer Success strategies.
- Assess the effectiveness and accuracy of new data sources and data gathering techniques.
- Build dashboards using various data sources and implement automation as and where required proactively.
- Develop custom data models and algorithms to apply to data sets.
- Use predictive modeling to increase and optimize customer retention and other business outcomes.
- Using automated tools to extract data from primary and secondary sources
- Removing corrupted data and fixing coding errors and related problems
- Developing and maintaining databases, data systems - reorganizing data in a readable format
- Performing analysis to assess quality and meaning of data
- Filter Data by reviewing reports and performance indicators to identify and correct code problems
- Using statistical tools to identify, analyze, and interpret patterns and trends in complex data sets that could be helpful for the diagnosis and prediction
- Assigning numerical value to essential business functions so that business performance can be assessed and compared over periods of time.
- Analyzing local, national, and global trends that impact both the organization and the industry
- Preparing reports for the management stating trends, patterns, and predictions using relevant data
- Working with programmers, engineers, and management heads to identify process improvement opportunities, propose system modifications, and devise data governance strategies.
- Preparing final analysis reports for the stakeholders to understand the data-analysis steps, enabling them to take important decisions based on various facts and trends.
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