Consultant - Quality - Customer Service - BPO

Working Days: 6 Days a Week - Monday - Saturday.

Day Shift: 8.00 AM- 10.00 PM- Female Candidates - 8.00 PM Max Shift

Candidates with a minimum over all 7 yrs plus work Experience with a minimum 3/4 yrs in core Process Excellence.

Candidates preferred from a BPO Voice process, with projects working experience in Customer Service.

- 4+ Years in Quality / Six Sigma role

- Exposure in Service Quality of Voice / Data Process

- Exposure to Data Analysis

- Hands on with statistical concepts and quality tools

- eCommerce background desired

- Exposure and hands on experience in driving and mentoring Lean/Six Sigma/ business projects and initiatives

- Has to be black belt certified

- Drive Business Process Excellence and Transformation Projects across the business

- Lead and mentor up to potential GB and BB projects

- Identify key areas for Operations and drive improvement initiatives (Process Improvement / Transformation / Automation etc.) to attain business excellence

- Facilitate process transitions and SLA adherence for the processes in the business

- Embrace change and drive training on Six-Sigma to help develop Quality DNA within the business