Consultant - LIMS LabVantage
Key Responsibilities :
- System stewardship
- Product and data ownership for ELN and SDC
- First point of contact for Knowledge Capture system requirements
- Data Quality representative
- R&D partnering
- Liaise with Business Group Digital Leads and SMEs for change management and rollout planning
- Liaise with Programme Lead for strategic direction, required funding and resources, and escalation of issues
- Liaise with Data Quality Lead for best practices and process optimisation for Knowledge Capture
- Managing the workload of Business Analysts assigned to the Knowledge Capture systems
IT partnering:
- Liaise with Ops IT Manager and IT Service Owner for demand process, incident and problem management, and cyber security
Operational Tasks
Governance:
- Project planning in conjunction with ELN and SDC IT Managers for releases, upgrades etc.
- Responding to Cyber Security requirements (Penetration Testing, Disaster Recovery, Access Control, SBD Assessment etc.)
- Monitoring User audits and resolving any issues e.g. inactive account audits, admin account audits
- Monitoring incidents via Yammer and L3 Support Reviews (monthly with ELN and SDC IT Managers and monthly with R&D Platform Manager)
- Ensuring ELN and SDC remain 'best-in-class tools and evaluating alternative solutions i.e., through market analysis
Training & Communications :
- Creating and updating Training materials (Scripts, Guides, Videos etc.)
- Leading and resourcing Training for new groups of Users
- Onboarding activities associated with new User groups
- Reporting on Data Quality compliance
Development and Support :
- Prioritising new requirements for ELN and SDC
- Leading and resourcing Testing of new releases and upgrades
- Liaising between L1/2/3 Support Teams and Users
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