Consultant - Digital Transformation - BPM

Consultant Digital Transformation (BPM) - Pune - 4 + years

Summary

We are looking for someone who can manage end to end contact centre and Digital transformation. The candidate should be Black belt certified and must have an experience in BPO/KPO industry(Insurance or Banking vertical)

You will be responsible for transformation, solving business problems with internal and external stake holders

Your Future Employer:

A global BPM company located in the finance capital of India, providing their services in various sector

Responsibilities

- Managing end to end business transformation (digital transformation and Automation).

- Conducting process assessment workshops

- Creating and designing programs for solutions

- Facilitating the problem-solving workshops and direct the working of workshops to problem solving approach

Requirements:

- Should be a black belt certified

- Should be experienced in managing end to end Transformations

- Should be experienced in working on design led projects

- Should have experience in a BPM/KPO Captive unit

Keywords: Process Digitalization, Digital Transformation. Process Transformation, Digital Project Management, due diligence, data analysis, Business Analysis, tool mapping, IVR mapping, RPA, project charters, Automation