Consultant - Customer Experience - Consulting Firm

Job Description :

As a CXM Consultant, you will :

1. Be spearheading thought leadership and solution design on CXM engagements which primarily includes Customer Analytics, Customer Experience, Digital Experience and Marketing Analytics

2. Solve business problems which involves :

a. Brainstorm with clients/onsite and internal teams to define a problem

b. Translate the business problem into an analytical problem

c. Identify internal and external data requirements for solving the analytical problem

d. Solving the analytical problem using concepts from mathematics, statistics, Artificial Intelligence and Machine learning

e. Translate the solution to a business solution and create artefacts that can help communicate the solution to clients like dashboards, power point slides, excel sheets etc.

3. Understand challenges faced by our clients in the context of their business and industry

You have :

1. At least 5 years of working experience in Customer Analytics, Customer Experience and Marketing Analytics related project

2. Tackled problems in Experience Management, Journey Analytics, Personalization, Marketing Measurement, Cookie-less Marketing, Digital Conversion Rate Optimization etc.

3. Strong analytical/logical thinking and communication skills

4. Proficient in :

a. SQL, R and/or Python

b. Visualization tools like Tableau or Power-BI

5. Experience in applying AI/ML & analytics techniques to CXM related problems

Skills Required :

- At least 5 years of working experience in Customer Analytics, Customer Experience and Marketing Analytics related project

You can expect to :

1. Lead CXM engagements and provide best-in-class solution to our clients

2. Work hands on and provide thought leadership to both clients and internal stakeholders

3. Work in a challenging environment with smart peer group

4. Develop product and accelerator strategy for CXM practice at Tredence

5. Be part of CXM pre-sales organization and drive lower funnel conversions

Department : Analytics Delivery

Designation : Consultant

Experience : 5 to 10 Years