Consultant - Compliance/Quality Support

Compliance/Quality Support- Consultant

Main Technology: Success Factors Platform, SAP

Mandatory Skills (Must to have):

- Excellent knowledge of Compliance and QA activities, documentations

- Good Knowledge on GDPR & GxP

- Should be able to have basic IT skills

- Stakeholder management

Optional Skills (Nice to have):

- ITIL Knowledge (use of ServiceNow), Agile - Knowledge & way of working

Roles & Responsibilities:

- Daily support to Line of Business

- Create/update project documentation like URS, ITRA, ITOM, URR, ITPSE, etc.

- Responsible for coordinating testing activities related to development of test cases and test reports for user acceptance testing

- Incident and problem management and reporting on regular basis

- Monitor the effectiveness of the incident and problem management process and make recommendations for improvements

- Change management including system upgrades, enhancements

- Implementation of GxP and Sarbox controls wherever applicable

- Vendor management

- ITIL knowledge would be of great advantage, for a good focus on the Incident & problem mgmt. processes.

- Agile skills (good to have)

- Work during CET working hours & Extended CET hours (as this is North America Support)

- Ability to collaborate and communicate with external parties, primarily users

- Excellent communication skills written and orally in English