Concentrix - Senior Product Manager - Enterprise SaaS

Concentrix Innovation Labs is hiring SR Product Manager

Concentrix Innovation Labs is a next-generation software technology development center that ideates, creates & delivers customer experience products and solutions. Concentrix Innovation Labs is backed by Concentrix Corporation (NASDAQ: CNXC), a leading global provider of Customer Experience technology & services.

The Concentrix Innovation Labs will own the complete end to end software product engineering lifecycle to ideate, plan, execute & deliver market leading software products.

This will be a world class facility and focus across a broad spectrum of technologies including Cloud, Big Data, AI & ML, UX, UI, RPA, mobile, web and other digital technologies.

Located across all major cities, Concentrix Innovation Labs has flexible working models for staff, enabling them to contribute efficiently

Position: SR Product Manager, Concentrix Innovation Labs

Roles & Responsibilities:

- Manage Enterprise SaaS products to drive business outcomes. Own market and competitive research, road mapping, backlog prioritization, partnerships, evangelization both within and outside the organization.

- Conduct market and competitive research to develop a thorough knowledge of the SMB & enterprise software landscape and determine emerging industry trends, markets, and product categories

- Understand customer pain points and key usage model trends and implement customer and market insights into actionable business and product requirements

- Identify and evaluate business opportunities with industry partners and ISVs

- Work with strategic partners to address key technology integration into software solutions

- Communicate strategic initiatives, business plan/ROI, roadmap updates, and critical issues to internal stakeholders and management

- Own the software product lifecycle from concept through production release and end-of life, working across many functional groups within the organization, including platform product management, R&D, design, supply chain, legal, and support

- Help drive go-to-market activities, including creation of customer-facing marketing communication and training material, facilitation of product demos, and general evangelization of solutions for both internal and external stakeholders

- Establish metrics to measure effectiveness and drive improvements

Qualifications and Education Requirements:

- Bachelor's Degree and 7+ years work experience or Master's degree and 5+ years work experience SaaS enterprise software experience is a must.

- Specialization in Business and technology or related fields like marketing, economics or information science, with a solid understanding of Product Management. Experience in technology industry.

- Proven record of success in product marketing management, as well as functional experience in technology planning, business development, and project management

- Ability to evaluate general computing and usage model trends, market & competitive landscape, and generate strategy recommendations

- In-depth knowledge of marketing elements (product, pricing, promotion and positioning)

- Team-oriented self-starter able to work and partner with different personalities and professional styles

- Customer-centric focus with the ability to communicate, strategize, plan, and prioritize while seeing through the eyes of the customer

- Excellent communicator with strong influencing and presentation skills

- Passion for technology and good knowledge of life cycle for technology products

- Excellent organization skills with an attention to detail

- Excellent writing, time management, and interpersonal skills

- Good presentation skills Knowledge of industry tools:

- Presentation programs (Keynote, Powerpoint); UX design programs (Sketch, Invision, Adobe); analytics tracking tools (Excel, Google Analytics, etc.) Business know-how:

- Understanding of business metrics and the ability to translate company goals and objectives into digital experiences Other Skills:

- Problem-solving, Negotiation, Forecasting, Attention to detail, Creative and analytical approach, Adaptability, Communication, Collaboration and Teamwork

Preferred Skills:

- MBA is preferred.

- Knowledge of quantitative and qualitative user research

- Background in B2B products

- Understanding of mobile-first platforms

- Exposure to norms around accessibility and compliance

- Familiarity with Agile software development and SAFe methodology

- Exposure to collaboration tools - Miro, Notion/ Monday, Whimsical, Loom

Additional Notes:

- Experience around the following areas is an added advantage.

- Customer Experience Management

- Contact Center Management

- Fraud Prevention Solutions

- Security Solutions

- Digital Marketing

- Omnichannel Support Delivery

- Global Customer Care Solutions

- Field Support Services Platforms

 For more details you can visit us at www.concentrixinnovationlabs.com