Concentrix - Manager - Usability/Design

Concentrix Innovation Labs is a next-generation software technology development center that ideates, creates & delivers customer experience products and solutions. Concentrix Innovation Labs is backed by Concentrix Corporation (NASDAQ: CNXC), a leading global provider of Customer Experience technology & services.

The Concentrix Innovation Labs will own the complete end to end software product engineering lifecycle to ideate, plan, execute & deliver market leading software products.

This will be a world class facility and focus across a broad spectrum of technologies including Cloud, Big Data, AI & ML, UX, UI, RPA, mobile, web and other digital technologies.

Located across all major cities, Concentrix Innovation Labs has flexible working models for staff, enabling them to contribute efficiently.

Roles & Responsibilities: Managing a Team of Product Designers for Enterprise SaaS products with experience in User Research, Interaction Design, Visual Design, Accessibility, Usability Engineering (Testing, Analysis & Feedback) & Information Architecture - Model workflows and plan tasks for UX design projects - Collaborate with Product Managers, Marketing, Customer Success, and Sales to develop a core understanding of user personas - Create a well-organized, value-driven framework for implementing sturdy UX design

Position: Manager, Usability & Design, Concentrix Innovation Labs

Roles & Responsibilities:

- Managing a Team of Product Designers for Enterprise SaaS products with experience in User Research, Interaction Design, Visual Design,

- Accessibility, Usability Engineering (Testing, Analysis & Feedback) & Information Architecture

- Model workflows and plan tasks for UX design projects

- Collaborate with Product Managers, Marketing, Customer Success, and Sales to develop a core understanding of user personas

- Create a well-organized, value-driven framework for implementing sturdy UX design

- Document functionally, all aspects of the product design process

- Utilize quantitative and qualitative research to generate meaningful insights that will drive creative concepts

- Conduct research to identify user needs

- Devise and implement a UX editorial strategy

- Collaborate across different teams to ensure that copy is in line with both the branding and business goals

- Define reporting and measurement metrics focused on project and usability goals

- Grow a passionate team of Product Designers

- Participate in the creation of design IP

Qualifications and Education Requirements:

- Bachelor's Degree and 10+ years- work experience or

- Master's degree and 8+ years- work experience

Specialization in Design or related fields like marketing, cognitive science, psychology, economics or information science, with a solid understanding of user experience design

- At least 3 years- experience managing product design teams in the past as a people manager

- Expert in all areas of user experience design (information architecture, interaction design, visual design, prototype engineering, content, user experience)

- The ability to present design ideas with clarity and passion, and to receive feedback with open-mindedness

- In-depth knowledge of market research, competitive landscape, and testing methods (A/B, multivariate testing)

- Expert communication skills and the ability to get buy-in on ideas within a large organization

- Design thinking, a user-centric mindset, a high degree of creativity, empathy, passion, and problem-solving ability

Knowledge of industry tools:

- Presentation programs (Keynote, Powerpoint); UX design programs (Sketch, Invision, Adobe); analytics tracking tools (Excel, Google Analytics, etc.) Business know-how:

- Understanding of business metrics and the ability to translate company goals and objectives into digital experiences Other Skills:

- Problem-solving, Attention to detail, Creative and analytical approach, Adaptability, Communication, Collaboration and Teamwork

Preferred Skills:

- Knowledge of quantitative and qualitative user research

- Exposure to design and collaboration via tools like Figma and Zeplin

- Rapid proto typing techniques and tools such as OmniGraffle

- Knowledge of responsive design

- Background in designing for mobile-first platforms

- Understanding of front-end engineering - HTML5, CSS and web standards

- Design for accessibility and compliance

- Familiarity with Agile software development and SAFe methodology

- Exposure to collaboration tools - Miro, Notion/ Monday, Whimsical, Loom

Must submit portfolio along with resume. Resumes without portfolio or Portfolio link will be rejected.

For more details you can visit us at www.concentrixinnovationlabs.com