Posted By
460
JOB VIEWS
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APPLICATIONS
4
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Posted in
BPO
Job Code
1261027
Essential duties of the position:
- Understand Sales and Distribution product, their features, and functions and drive product adoption by identifying ways customers may better utilize the full capabilities of the platform.
- Conduct periodic business reviews to ensure customers are getting value from Sales & Distribution System.
- Identify champions and build relationships with key business stakeholders.
- Help customers define their desired outcomes, success metrics, and KPIs, and work in collaboration with the functional team to provide strategy and execution so that they achieve those goals.
- Analyse customer usage and KPIs to identify, communicate, and act upon both risks and opportunities.
- Manage customer escalations by understanding the issue and business impact before working with the customer and Support on a mutually agreeable resolution.
- Assist the customer with the creation and ongoing adoption of their Sales and Distribution (Telecom BSS) Roadmap and supporting Use Cases to drive value from BM Retail products.
Desired requirements:
- Ability to communicate value to C-level executives in Companies.
- Strong communication skills including professional writing, listening, effective verbal skills, and experience presenting to executive teams.
- Degree in engineering or equivalent
- 9-12 year Customer Service/Customer Success experience in the software industry
KRA :
- The position is a product success manager. He/She will be responsible for overall product success.
- Candidate should have followed SDLC process in his/her professional carrier.
- Responsible for Customer CSAT along with the Global Delivery and Program Management (GDPM) SPOC.
- Drive Customer engagement along with periodic governance, requirements, ensure committed timelines and help in transparent and clear communication.
- Should be able to update status, dependencies, critical conditions of a release.
- Drive internal stake holders to ensure high adherence to commitments and timelines.
- Should be able to review all deliverables e.g. Requirements, FSD, Test Plans, Test Reports, Project Plans, Release documents etc.
- Work with customer stake holders to improve adoption, bring in new requirements, Upgrade opportunities etc.
- Be responsible for Long Tail and incremental revenue from the customer.
- Also drive internal governance and be an input provider to Product Management for new features and enhancements
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Posted By
460
JOB VIEWS
118
APPLICATIONS
4
RECRUITER ACTIONS
See how you stand against competition
Pro
View Insights
Posted in
BPO
Job Code
1261027
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