Comviva - Campaign Manager

Campaign Manager

About the Job:

- Work Location: Tunisia

- Total Experience: 8 Yrs years with Telecom domain experience

- Fluency in French

- Qualification: B.Sc/B. Tech / M.Sc / MBA

Objective of the role:

- We are looking for a Business Operations professional who will act as a consultant to support one of our clients in the region / zone by suggesting and driving Business Operations.

The outcome expected are as follows:

- High client satisfaction achieving trusted advisor status

- On time campaign delivery, on-budget deployment of projects and On-time payments are made

- Share reports and insights to enhance campaign revenue

Functional Skills :

- Strong experience in Telco CVM, Big Data and Machine Learning experience

- Exceptional PL/SQL preferably in an Oracle environment

- Highly skilled in SQL, Query writing, reporting, Qlicksense

- Highly Skilled in excel/Spreadsheet, Access, data Base management.

- Must have experience in Data analytics/reporting for Marketing department in telco environment

- Experience in Customer Delivery Management and Business Operations in Telecom.

Behavioural Skill:

- Excellent problem solving and analytical skills combined with a strong business acumen

- Bias for action and can break down complex problems into steps

- Good deductive skills - studying business data reports, gathering information, evaluating output requirements and formats

- Excellent verbal and written communication skills, Interpersonal skills

- Good collaborator and a team worker

Roles and Responsibilities:

- The main role purpose of the Campaign specialist is to support Consumer Value Solution (CVS) team on campaign design, configuration and analyse the performance of executed campaigns.

Key Job Responsibility:

- Be the single point of contact between Marketing and Comviva for design reporting and configuration of campaigns

- Ensure the campaign-to-market process for assigned campaigns is managed to a high standard and within SLA.

- Complete segmentation and base analysis to support the development and approval of CVM campaigns Implement new standard reports to monitor campaign performance

- Provide ad-hoc reporting support for the CVM and client to evaluate campaign performance

- Identify and make recommendations for actions to improve campaign performance and drive incremental revenue and other campaign KPIs

- Continuous Improvement Build Comviva's best practice campaign knowledge.

- Ensure all knowledge is documented and incorporated into effective processes.

- Identify opportunities for improvement in business practice

- Publishing the campaign results in easy to understand formats

- Can provide different reports to different customer hierarchies

- Customizes reports as required by specific campaigns alongside the campaign configuration